Salesforce Developer / Senior Developer (Service Cloud)-CRM

Helius Technologies Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Helius Technologies Pte Ltd in Singapore seeks a Salesforce Developer / Senior Developer (Service Cloud) to design, build, and support low-code and declarative solutions within Salesforce CRM (Service Cloud). You will combine hands-on configuration with technical leadership to deliver scalable case management and customer service capabilities.

4+ years of hands-on Salesforce experience, with deep expertise in Salesforce Flows and Service Cloud automation.

Qualifications

• 4+ years of hands-on Salesforce CRM / Service Cloud configuration and support.
• Strong expertise in Salesforce Flows and case management automation.
• Certifications required: Salesforce Administrator or Platform App Builder, and Platform Developer I (PDI).

Responsibilities

• Low-Code Engineering: Build complex declarative automation and UI features using Salesforce Flows, Validation Rules, Lightning Pages, Layouts, Formulas, and Queues.
• Service Cloud Management: Support case management, knowledge enablement, and custom objects (Case, Account, Contact, Case Notes, Course, Knowledge).
• Technical Leadership & Review: Conduct peer reviews, define platform standards, and advise when to use declarative configuration versus custom code.
• Support & Enhancements: Perform root‑cause analysis, deliver bug fixes/enhancements, and handle SIT, UAT, and release documentation.

Skills

Salesforce Flows

Service Cloud configuration

Declarative automation

Case management

Tools

Salesforce CRM

Lightning Platform

Platform App Builder

Job description

Job Title: Salesforce Developer / Senior Developer (Service Cloud)

Role Purpose

Design, build, and support low-code and declarative solutions within Salesforce CRM (Service Cloud). You will combine hands‑on configuration with technical leadership to deliver scalable capabilities for case management and customer service operations.

Key Responsibilities

• Low-Code Engineering: Build complex declarative automation and UI features using Salesforce Flows, Validation Rules, Lightning Pages, Layouts, Formulas, and Queues.
• Service Cloud Management: Support case management, knowledge enablement, and custom objects (Case, Account, Contact, Case Notes, Course, Knowledge).
• Technical Leadership & Review: Conduct peer reviews, define platform standards, and advise when to use declarative configuration versus custom code.
• Support & Enhancements: Perform root‑cause analysis, deliver bug fixes/enhancements, and handle SIT, UAT, and release documentation.

Requirements

• 4+ years of hands‑on experience in Salesforce CRM / Service Cloud configuration and support.
• Strong expertise in Salesforce Flows and case management automation.
• Certifications Required: Salesforce Administrator or Platform App Builder, and Platform Developer I (PDI).

Preferred

• Experience in regulated/government sectors or integration‑aware designs.
• Salesforce Certified Agentforce Specialist.

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877