Salesforce Business Analyst

VISEO; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Salesforce Business Analyst to drive business success through data analysis, stakeholder engagement, and effective communication. The ideal candidate will have extensive experience in Salesforce consulting and project management, ensuring clarity and alignment across teams. This role requires a Bachelor's degree in IT or Computer Science and proven success in enterprise CRM implementations.

Qualifications

• 3+ years of Salesforce.com consulting/implementation experience.
• 5+ years in a Salesforce Business Analyst role.

Responsibilities

• Analyze key data and insights to determine business actions.
• Document all inputs and actions exchanged between teams.

Skills

Communication

Project Management

Business Process Engineering

Education

Bachelor's degree in IT or Computer Science

Tools

Salesforce

Job description

Responsibilities

• Analyzing Information: Dive into key data, insights, and facts to determine actions for the business’s success.
• Elicitation: Establish project foundations by asking questions, gathering opinions, and analyzing information through stakeholder interviews to identify teams, processes, and other key elements.
• Documentation of Requirements: Document all inputs, actions, and outcomes exchanged between teams and departments to ensure stakeholder clarity.
• Communication: Act as a bridge between teams, departments, and stakeholders through verbal and non-verbal communication to align processes and inputs with desired outputs.
• Planning & Implementing Solutions: Plan and execute effective actions and solutions aligned with business goals.
• Testing: Test and measure implemented solutions, track progress, and create training materials, including feedback and elicitation questions for record-keeping.

Profile

• Minimum Bachelor's degree in IT or Computer Science
• 3+ years of Salesforce.com consulting/implementation experience
• 5+ years in a Salesforce Business Analyst role
• Salesforce Certified Administrator or equivalent cloud certifications
• Significant enterprise-level project management experience (SOWs, contracts, risk management, staffing)
• Background in Business Process Engineering/Re-engineering, especially in sales, marketing, and customer support
• Strong communication skills, executive presence, and facilitation experience
• Proven success as a lead in enterprise CRM implementations and technology initiatives

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