Salesforce Business Analyst

Tap Growth ai; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Salesforce Business Analyst to bridge the gap between business needs and Salesforce solutions. You will collaborate with stakeholders to gather and document requirements, support UAT coordination, and optimize Salesforce processes. Ideal candidates have proven experience in Salesforce environments, strong analytical skills, and excellent communication capabilities. Salesforce certifications are a plus. This position requires working from the office.

Qualifications

• Proven experience as a Salesforce Business Analyst or similar BA role.
• Strong understanding of Salesforce workflows and data models.
• Experience with UAT coordination and user training is advantageous.

Responsibilities

• Gather, analyze, and document business requirements for Salesforce.
• Collaborate with stakeholders to refine requirements ensuring alignment.
• Support end-to-end delivery of Salesforce features, from requirements to UAT.

Skills

Salesforce platform capabilities

Requirement gathering

Excellent communication

Analytical mindset

Collaboration skills

Education

Salesforce certifications (BA, Admin, or relevant Cloud certifications)

Job description

🌟 We're Hiring: Salesforce Business Analyst! 🌟

We are seeking a Salesforce Business Analyst to work closely with business stakeholders, product owners, and technical teams to translate business needs into clear, actionable Salesforce requirements. This role plays a key part in shaping, optimizing, and delivering high-impact Salesforce solutions across the organization.

📍 Location: Singapore, Singapore
⏰ Work Mode: Work From Office
💼 Role: Salesforce Business Analyst

What You'll Do:

• Gather, analyze, and document business requirements, translating them into Salesforce user stories and functional specifications.
• Collaborate with Product Owners, designers, and Salesforce technical teams to refine requirements and ensure alignment with business goals.
• Support end-to-end delivery of Salesforce features, from requirement definition to UAT, ensuring smooth implementation and adoption.
• Conduct process assessments to identify opportunities for optimization, automation, and improved user experience within Salesforce.
• Work with stakeholders to understand pain points, propose solutions, and validate enhancements through demos and feedback sessions.
• Assist in backlog grooming, sprint planning, and prioritization to enable efficient agile delivery.
• Create and maintain documentation including process flows, business rules, and change impact analyses.
• Support data-related activities such as validation, mapping, and ensuring data integrity across Salesforce modules.
• Serve as a liaison between business teams and technical teams, ensuring clear communication and alignment throughout the project lifecycle.

What We’re Looking For:

• Proven experience as a Salesforce Business Analyst or similar BA role in Salesforce-driven environments.
• Strong understanding of Salesforce platform capabilities, workflows, data models, and common cloud modules (Sales Cloud, Service Cloud, etc.).
• Background in digital product delivery or agile squads is highly preferred.
• Excellent skills in requirement gathering, documentation, and translating business needs into technical features.
• Ability to collaborate effectively with designers, engineers, Product Owners, and stakeholders across functions.
• Strong analytical mindset with the ability to interpret data and insights to drive decisions.
• Exceptional communication skills and the ability to explain complex concepts to both technical and non-technical audiences.
• Experience with UAT coordination, user training, and change management activities is an advantage.
• Salesforce certifications (BA, Admin, or relevant Cloud certifications) are a plus.

Ready to shape the future with us? 🚀 Apply now!