Sales Verification & Customer Experience QA Specialist

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational services company in Singapore seeks a full-time Customer Service Representative to conduct outbound verification calls post-sales. Responsibilities include verifying purchases, ensuring customers understand terms, and addressing queries. The ideal candidate has strong communication skills, a diploma, and experience in customer service or telemarketing. This role involves accurate documentation and compliance with company policies. An opportunity to impact customer satisfaction and improve the sales process is available.

Qualifications

• Proven experience in customer service, telemarketing, or a related field.
• Strong attention to detail and ability to accurately record information.
• Ability to handle sensitive information confidentially.

Responsibilities

• Conduct outbound calls to customers following sales transactions.
• Verify customer understanding and agreement to purchase terms.
• Document customer interactions and verification outcomes.
• Report discrepancies in sales transactions to the Sales Verification Manager.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Interpersonal skills

Education

Minimum Diploma or equivalent

High school diploma

Tools

CRM software

MS Office

Job description

An educational services company in Singapore seeks a full-time Customer Service Representative to conduct outbound verification calls post-sales. Responsibilities include verifying purchases, ensuring customers understand terms, and addressing queries. The ideal candidate has strong communication skills, a diploma, and experience in customer service or telemarketing. This role involves accurate documentation and compliance with company policies. An opportunity to impact customer satisfaction and improve the sales process is available.