Sales Support Specialist

MIJ HUB LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading educational NGO in Singapore is looking for a part-time Sales Support Specialist to enhance sales functions across all brands. The ideal candidate will thrive in a customer-focused environment, leverage their retail sales experience, and work closely with the marketing team to ensure smooth sales operations. Responsibilities include managing customer data through HubSpot, addressing customer inquiries, and fostering long-term relationships. This role requires exceptional communication skills and a proactive problem-solving approach, with commitments of three days a week from 9 am to 4 pm.

Qualifications

• Exceptional interpersonal skills with a talent for building rapport and fostering long‑term customer relationships.
• Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.
• Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

Responsibilities

• Support Sales Specialist to drive sales revenue across all MIJ brands.
• Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.
• Prepare sales materials, and ensure a seamless customer journey.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Experience with CRM systems

Sales experience

Education

Diploma or Bachelor's degree in Business, Marketing, Communications, or related field

Tools

HubSpot

CMS platforms

Job description

About MIJ Hub
My Inspiring Journey (MIJ) Hub is a leading and rapidly growing private school and non-governmental organization (NGO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. As we strive to be the ultimate one-stop center for the special needs community in the region, we are proud to open our first international centre, MIJ International in Lumpur, Malaysia. At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

Job Title: Sales Support Specialist (Part-time)
At MIJ Hub, the Sales Support Specialist plays a vital role in driving our sales function. This position offers an exciting opportunity to make a meaningful impact as an individual contributor. It’s ideal for someone who thrives in a customer-focused environment and is eager to bring their extensive retail sales experience to a dynamic and innovative team. In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

• Support Sales Specialist to drive sales revenue across all MIJ brands, focusing on donations and product sales
• Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records
• Prepare sales materials, and ensure a seamless customer journey
• Coordinate with other departments to support smooth and efficient sales operations
• Address customer inquiries, resolve issues, and maintain high levels of satisfaction
• Hands‑on experience with CMS platforms, including Payload, to support smooth integration between marketing and sales workflows
• Strong experimentation mindset, comfortable testing variations in messaging, offers, and channels to identify what drives higher engagement and conversions

Requirements

• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field
• Exceptional interpersonal skills with a talent for building rapport and fostering long‑term customer relationships
• Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp
• Proven ability to manage multiple priorities in a fast‑paced environment
• Strong problem‑solving skills with a proactive approach to addressing customer needs and concerns
• Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions
• Ability to work closely with cross‑functional teams, particularly marketing, to enhance customer engagement and drive sales

Able to commit as 3 days in a week from 9am to 4pm.