Sales Support Executive (IT Industry)

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Sales Support Executive to provide administrative support to Account Managers and enhance customer satisfaction. Ideal candidates should have a minimum GCE ‘O’ Level qualification and 2-3 years of customer service experience, along with strong communication and problem-solving skills. The position offers a professional environment with opportunities for growth and excellent office facilities.

Benefits

Premium office facilities

Flexible working arrangements

Comprehensive training and development

Qualifications

• 2 to 3 years of customer service experience, preferably in IT or System Integration.
• Meticulous and proactive approach to tasks.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide efficient sales administrative support to ensure high customer satisfaction.
• Assist Account Managers with sales quotations and document preparations.
• Respond to customer requests and coordinate with the Purchasing team.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Education

Minimum GCE ‘O’ Level qualification

Job description

Sales Support Executive

Responsibilities

• Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.
• Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.
• Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.
• Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.
• Process confirmed sales orders and ensure all related documentation is properly maintained.
• Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.
• Escalate maintenance or support‑related issues to the relevant teams for timely resolution.
• Collaborate closely with Account Managers to support business objectives and sales performance targets.
• Maintain systematic documentation and ensure data integrity within the company’s systems.
• Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.
• Track and follow up on tender progress and status updates.
• Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.
• Perform other administrative tasks and ad‑hoc duties as assigned by the management.

Requirements

• Minimum GCE ‘O’ Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.
• Strong customer‑centric mindset with excellent communication and problem‑solving skills.
• Meticulous, proactive, and able to work effectively in a team‑oriented environment.

Work Environment

• Professional and collaborative office setting.
• Supportive culture with work‑life balance and flexible working arrangements.
• Comprehensive training and development opportunities provided.
• Access to premium office building facilities including swimming pool, gymnasium, tennis court, and BBQ area.

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Cheong Chaw Yong | Registration Number: R1876426 | AlwaysHired Pte Ltd

EA Licence No: 24C2293