Sales Support Executive

Benel Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in sales coordination based in Singapore seeks a Sales Coordinator with at least 2 years of experience. The role involves processing sales orders, preparing quotations, and providing customer support. Candidates should have ERP system experience and strong problem-solving skills. Attention to detail and the ability to manage time effectively are essential. This position offers a collaborative work environment.

Qualifications

• Minimum 2 years of experience in sales coordination or similar roles.
• Experience in using ERP systems (e.g., SAP/Oracle).
• Strong problem-solving skills necessary for troubleshooting.
• Ability to work both independently and collaboratively.

Responsibilities

• Process sales, sample, and service orders accurately from initiation to fulfilment.
• Prepare and issue quotations while ensuring timely approvals.
• Coordinate with internal teams to manage order fulfilment.
• Provide customer support and troubleshoot service-related issues.
• Plan and manage daily delivery schedules and prepare documents.
• Submit invoices and update contract details in trackers.

Skills

Strong verbal and written communication skills

Problem-solving abilities

Organisational skills

Time management skills

Attention to detail

Tools

ERP systems (e.g., SAP/Oracle)

Job description

Responsibilities

• Order Management: Process sales, sample, and service orders accurately and efficiently from initiation to fulfilment.
• Quotation & Documentation: Prepare and issue quotations promptly, following up with customers to ensure approvals and payments are received on time.
• Follow-Up & Coordination: Proactively coordinate with internal departments to prioritise and fulfil orders, anticipating and resolving potential issues.
• Customer Support & Troubleshooting: Respond to phone and email enquiries, providing basic troubleshooting for service-related issues, before triggering service calls by technicians.
• Logistics & Delivery: Plan and manage daily delivery schedules, and prepare delivery and invoicing documents.
• Invoicing & Tracking: Submit invoices via email or online portals and keep term contract details updated in trackers.

Key Requirements

• Minimum 2 years of experience in sales coordination or similar roles.
• Experience in using ERP systems (e.g., SAP/Oracle).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities – able to think ahead, troubleshoot issues, and find solutions.
• Highly organised with great time management skills to meet deadlines.
• Strong attention to detail and accuracy in order processing.
• Ability to work independently and collaboratively across teams.