Sales Support Executive

BGC Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Customer Care and Account Support professional. The role involves assisting Sales Specialists with quotations, managing billing processes, and performing analytics. Candidates should have a minimum of 2 years in sales support, fluency in English, and strong customer service skills. Familiarity with MS Office is essential. This position is critical for maintaining customer satisfaction and operational efficiency.

Qualifications

• Minimum of 2 years experience in sales support.
• Good communication and customer service skills.
• Ability to manage multiple service requests under time constraints.

Responsibilities

• Support Sales Specialists with quotations for customers.
• Validate Master Service Agreements and upload to e-ordering portal.
• Process billing adjustments while resolving disputes.

Skills

Fluent English

Customer service

Communication skills

Multitasking ability

Initiative

Adaptability

Tools

MS Office

Job description

Customer Care and Account Support

Support Sales Specialists to raise quotation to customers using standard templates and perform online bidding for Government accounts.
Validate Master Service Agreement (MSA) in accordance with product policies and upload into e-ordering portal.
Assist Sales Specialists to perform post-sales follow-up work to track status and ensure orders/requests are completed and executed correctly.
Process billing adjustments and revisions accurately while investigating and resolving billing disputes to ensure customer satisfaction and compliance.
Ensure accurate and timely bill uploads for government agencies, complying with regulations for smooth processing.
Perform any pre-sales/post-sales activities as and when required by Sales Specialists

Reporting

Perform deep dive analytics and reporting on mobile usage to provide insights to customers, operations team.
Generate monthly reports required for Sales Specialists (SSs)
Identify revenue leakages, cost savings, and recommend plans for recovery or improvement.

Requirements

• Requires a minimum of 2 year of experience in sales support.
• Able to speak and write fluent English
• Good customer service and effective communication skills
• Ability to handle difficult calls and emails in a professional manner
• Display initiative and willingness to learn
• Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
• Familiar with MS Office
• Ability to work under
• Well organized and meticulous
• Able to adapt to changes comfortably
• Strong knowledge in MS Office

Interested applicants, please click Apply Now.

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MJ
Outsourcing Team
BGC Group Pte Ltd
EA Licence number: 05C3053