Sales Support #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm based in Singapore is looking for an Internal Operations professional. The role involves coordinating with service parts teams from Singapore, Japan, and the USA to provide customer quotations and clarifications. Candidates should have strong CRM and ERP system skills along with excellent communication abilities. Responsibilities include entering orders, resolving queries, and maintaining accurate records of service parts activity. Interested candidates should send resumes to the provided email.

Qualifications

• Ability to coordinate with internal and external teams.
• Experience in customer interaction and support.
• Familiarity with CRM and ERP systems.

Responsibilities

• Coordinate with Singapore, Japan & USA teams for customer quotations.
• Consult with customers to resolve issues.
• Enter quotations and orders into CRM & ERP systems.

Skills

Coordination with multiple teams

Customer service

CRM and ERP system proficiency

Technical and commercial resolution

Communication

Job description

Job scope:

Internal Operations

• Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications for off‑shore inquiries
• Consult with both internal and external customers to resolve issues & queries
• Enter service parts quotations and orders into the company’s CRM & ERP systems.
• Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead‑time commitments.
• Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales
• Prepare Order Acknowledgements
• Raise Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution
• Coordinate with Japan & USA service parts teams to obtain internal inter‑company quotations and clarifications for on‑shore inquiries
• Effective use of the CRM and ERP system to efficiently service customer needs.
• Coordinate delivery schedule with factory and arrange the shipment to customer.
• Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers such as Finance, Logistics, Sales & Japan/USA service parts
• Maintain records of Service Parts activity and business for both on‑shore and off‑shore quotations

GS Sales Support

• Provide Service Parts quotations and necessary clarifications in response to customer inquiries via telephone, fax and email
• Review and firm up Commercial terms aligning to Company guidelines
• Interaction with the Group’s aftermarket sales to the customers, sales representatives, agents, etc. to insure healthy customer relationships.
• Assist all other sales personnel as required.

Customer Support

• Provide necessary technical and commercial clarifications to customers, as may be necessary
• Assist customers with basic parts requirements for normal apparatus maintenance. Recommend stock levels for critical components.
• Conduct follow‑up with customers on all quotations not pursued by the field sales force, and provide status reports as required.

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted