Sales Support Coordinator (Maritime)

Mecomb Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A maritime services company in Singapore is seeking a Customer Service Representative to handle customer inquiries via email and phone. The ideal candidate will have a diploma or degree in Maritime Studies or Logistics and 2-3 years of relevant experience. Key responsibilities include providing information to customers, generating sales, and coordinating service requirements. Competitive salary offered.

Qualifications

• 2-3 years of working experience in customer service.
• Knowledge of the maritime industry and logistics is advantageous.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Liaise with customers on service enquiries.
• Generate sales from customer enquiries.

Skills

Customer service

Sales generation

Communication

Education

Diploma or Bachelor’s Degree in Maritime Studies, Logistics, or a related field

Job description

Job Description

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquires
• Liaise with customers on fulfilment discrepancies
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Proper planning on allocation of service engineer for job assigned
• Handling Purchasing matter as per customer enquires
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing job

Job Requirements

• Diploma or Bachelor’s Degree in Maritime Studies, Logistics, or a related field.
• Minimum 2-3 years working experience and knowledge of maritime industry and logistics will be an added advantage.