Sales Support Coordinator (Maritime)

MECOMB SINGAPORE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and maritime service provider in Singapore seeks a detail-oriented individual to handle customer enquiries and service requests. The role involves liaising with customers, ensuring effective service coordination, and monitoring assigned vessel activities. Ideal candidates will hold a Diploma or Bachelor's Degree in relevant fields and possess at least 2-3 years of experience. Strong communication and sales generation skills are essential for success in this role.

Qualifications

• Strong communication skills for customer interactions.
• Experience in handling customer enquiries via emails and phone calls.
• Ability to resolve service discrepancies effectively.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Liaise with customers regarding service enquiries.
• Coordinate service requirements with other departments.

Skills

Customer service skills

Sales generation

Maritime industry knowledge

Education

Diploma or Bachelor’s Degree in Maritime Studies, Logistics, or a related field

Job description

Job Description

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquires
• Liaise with customers on fulfilment discrepancies
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Proper planning on allocation of service engineer for job assigned
• Handling Purchasing matter as per customer enquires
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing job

Job Requirements

• Diploma or Bachelor’s Degree in Maritime Studies, Logistics, or a related field.
• Minimum 2-3 years working experience and knowledge of maritime industry and logistics will be an added advantage.