SALES SUPPORT COORDINATOR

Jobstreet SG; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Sales Support Coordinator to manage customer requests and provide operational support. The ideal candidate has 2+ years of experience in the naval sector and is fluent in English, with proficient IT skills. This role involves preparing quotations, coordinating with shipping, and ensuring high customer satisfaction.

Qualifications

• 2+ years of experience in the naval sector, serving marine customers.
• Precision, and the ability to handle multiple tasks.

Responsibilities

• Manage customer requests, preparing offers, and handling day-to-day sales administration.
• Coordinate with shipping department on order delivery and provide after-sales support.
• Respond quickly to customer inquiries and complaints.

Skills

Fluent in English

Strong communication skills

Proficiency in Microsoft Office Suite

Knowledge of customs regulations

Ability to work to objectives and deadlines

Tools

ERP systems

Shipping software

Job description

We are looking for Sales Support Coordinator to serve our marine customers.

1. Main purpose of the job:

To manage customer requests, preparing offers within an assigned geographic area. Responsible for promptly generating offers and assisting customers in buying process for spares and service offering. Strengthening relationships with customers and ensuring high levels of customer satisfaction, by promptly handling requests, claims and orders. Frequent offers follow up calls to customers and identify new opportunities and represent the company’s products and services acting from office.

2. Key tasks:

• Handle day-to-day sales administration such as preparing quotations, processing orders with accuracy and timeliness
• Sales Coordination for the dedicated countries
• Coordinate with Shipping department on order delivery
• Quick response to customer's inquiries, claims and other related questions
• Respond to complaints from customers and give after‑sales support when requested
• Inform clients of unforeseen delays or problems
• Follow up with clients on the offer and delivery
• Provide full sales and daily operational support to Area Manager
• Perform ad‑hoc task given by Area Sales Manager

3. Competencies, experience and attitudes to do the job

• English Proficiency: Fluent in English, with strong communication skills in international settings; additional languages are a plus.
• IT Skills: Proficient in Microsoft Office Suite; and ERP systems.
• Knowledge of customs regulations and international transport regulations.
• Excellent command of key IT tools, shipping software.
• Precision, and the ability to work to objectives and deadlines.

Experience:

2+ years of experience in the naval sector, serving marine customers.