SALES SUPPORT COORDINATOR

SOTECO INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A maritime service company located in Singapore is seeking a Sales Coordinator responsible for managing customer requests and preparing offers. The ideal candidate will have 2+ years of experience in the naval sector, strong communication skills, and proficiency in Microsoft Office and ERP systems. This role includes handling sales administration and coordinating with the Shipping department, ensuring high customer satisfaction through prompt support and effective follow-up.

Qualifications

• 2+ years of experience in the naval sector, serving marine customers.
• Additional languages are a plus.
• Ability to work to objectives and deadlines.

Responsibilities

• Manage customer requests and prepare offers.
• Handle day-to-day sales administration.
• Coordinate with Shipping department on order delivery.
• Provide full sales support to Area Manager.

Skills

Fluent in English

Strong communication skills

Proficient in Microsoft Office Suite

Knowledge of customs regulations

Tools

ERP systems

Shipping software

Job description

To manage customer requests, preparing offers within an assigned geographic area. Responsible for promptly generating offers and assisting customers in buying process for spares and service offering. Strengthening relationships with customers and ensuring high levels of customer satisfaction, by promptly handling requests, claims and orders. Frequent offers follow up calls to customers and identify new opportunities and represent the company’s products and services acting from office.

• Handle day-to-day sales administration such as preparing quotations, processing orders with accuracy and timeliness
• Sales Coordination for the dedicated countries
• Coordinate with Shipping department on order delivery
• Quick response to customer's inquiries, claims and other related questions
• Respond to complaints from customers and give after-sales support when requested
• Inform clients of unforeseen delays or problems
• Follow up with clients on the offer and delivery
• Provide full sales and daily operational support to Area Manager
• Perform ad-hoc task given by Area Sales Manager

Competencies/ Profile:

• English Proficiency: Fluent in English, with strong communication skills in international settings; additional languages are a plus.
• IT Skills: Proficient in Microsoft Office Suite and ERP systems.
• Knowledge of customs regulations and international transport regulations.
• Excellent command of key IT tools, shipping software, Precision, and the ability to work to objectives and deadlines.

Experience:

2+ years of experience in the naval sector, serving marine customers.