Sales Supervisor

WHSmith PLC; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading retail store in Singapore is seeking a Retail Supervisor to manage daily operations, lead a team, and ensure excellent customer service. The role requires a proven record in retail supervision, strong leadership, and communication skills. The successful candidate will handle inventory management, assist in staff training, and promote a customer-focused environment. This is a full-time, permanent position with rotational shifts, offering health insurance and performance bonuses.

Benefits

Health insurance

Transport provided for odd hours

Performance bonus

Overtime pay

Qualifications

• 1-2 years of experience in retail, preferably in a supervisory role.
• Strong leadership and interpersonal skills required.
• Ability to work in a fast-paced environment and rotating shifts.

Responsibilities

• Supervise and support retail staff in their day-to-day duties.
• Ensure consistent delivery of excellent customer service.
• Monitor inventory and stock levels, coordinating with Store Manager.

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Tools

Inventory systems

POS operations

Job description

Responsibilities

• Supervise and support retail staff in their day-to-day duties.
• Lead by example on the sales floor, ensuring excellent customer service and engagement.
• Assist in training and onboarding of new staff.
• Monitor shift schedules, breaks, and staff deployment to maintain efficiency.
• Ensure consistent delivery of excellent customer service.
• Handle customer feedback, queries, or complaints promptly and professionally.
• Support the Store Manager in achieving daily and monthly sales targets.
• Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

• Ensure visual merchandising and product displays meet brand and promotional guidelines.
• Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
• Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

• Assist in receiving, unpacking, and organizing deliveries.
• Conduct stock counts and help minimize stock loss through proper control procedures.
• Monitor stock levels and coordinate with the Store Manager for timely replenishment.
• Perform POS transactions, refunds, and end-of-day cash reconciliation.
• Ensure accurate daily reporting and assist in sales audits when required.

Requirements

• Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
• Basic knowledge of inventory systems and POS operations.
• Physically fit to manage stock and assist with store setup or replenishment.
• Able to work rotating shifts (including early morning and night shifts if necessary)
• To be successful in role, valid security checks must be completed.

At our Travel Stores, you will help our customer before or after their trip, by assisting them with queries, advice and great service. You will ensure that your team keeps our stores looking their best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store. Thanks to your great service, wherever our customers are going, you can be sure they will always remember WHSmith.

Job Type: Full-time, Permanent

Health insurance

Schedule:

Rotational Shift

Transport provided for odd hours.

Supplemental Pay:
Overtime pay

Performance bonus

License/Certification:

About us

WH Smith is one of the World’s most popular bookseller, newsagent and convenience retailers and is loved by millions of customers who shop in our Stores across the world. We’ve been around since 1792 and have over 14,000 employees across the globe. We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism, with a sustainability promise of Planet, People and Community.