Sales Operations Specialist

ALPHA X TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is looking for a Sales Operations Specialist to support B2B sales through analytical insights and monitoring of sales KPIs. This role involves driving the sales team to corrective actions, maintaining dashboards, and ensuring CRM pipeline accuracy. The ideal candidate should possess a degree in Business or related fields and have 2–4 years of experience in B2B sales operations. Strong analytical skills and proficiency in tools like Excel, Power BI, and CRM systems are essential.

Qualifications

• 2–4 years of experience in B2B sales operations or similar roles.
• Proven ability to interpret data and translate findings into actionable recommendations.
• Strong analytical ability and comfort with CRM/BI tools.

Responsibilities

• Continuously monitor sales KPIs and provide targeted recommendations.
• Ensure CRM pipeline accuracy and monitor stalled deals.
• Maintain dashboards and produce sales reports with insights.

Skills

Analytical skills

Clear communication

Detail-oriented

Sales enablement

Education

Diploma or Degree in Business, Marketing, Analytics, Operations or related fields

Tools

Excel

CRM/BI tools

Power BI

Tableau

SQL

Job description

Position Summary

The Sales Operations Specialist plays an active, analytical andstrategic role in supporting the B2B sales. This position goes beyondadministrative tasks — it focuses on monitoring sales KPIs, analysing markettrends and sales team performance, identifying commercial risks, and drivingsales teams to take corrective actions.
The Specialist also provides management with data-driven recommendations onsales indicators, productivity improvements and business planning, enablingstronger revenue outcomes and healthier pipelines.

Key Responsibilities

2.1 Sales Performance Monitoring& Improvement

• Continuously monitor sales KPIs across accounts, products,segments and territories.
• Analyse sales productivity, conversion ratios, pipeline health andwin/loss patterns to identify root causes.
• Provide targeted recommendations on sales indicators, team focusareas and management interventions.
• Drive sales teams to implement corrective action plans and followthrough until issues are resolved.
• Support weekly sales meetings, forecast reviews and monthlybusiness reviews with analytical insights.

2.2 Pipeline & ForecastDiscipline

• Ensure CRM pipeline accuracy and enforce opportunity managementstandards.
• Monitor stalled deals, overdue tasks and probabilityinconsistencies; escape risks where required.
• Review forecast submissions for completeness and logic to supportmore reliable forecasting.

2.3 Sales Enablement &Execution Excellence

• Reinforce sales process discipline (qualification, proposalstandards, deal reviews).
• Coordinate product books, sales tools and enablement materials to support better execution quality.
• Ensure clarity of KPIs, targets and sales expectations across theteam.
• Partner with Marketing, Product, Finance, HR and Deliveryteams to ensure alignment on campaigns, pricing, resources, solution inputs and customer deliverables.
• Follow up on cross-team dependencies affecting deal momentum and customer commitments.

2.4 Reporting & OperationalExcellence

• Maintain dashboards, reporting packs and performance trackers with high accuracy.
• Produce weekly and monthly sales reports with insights, varianceanalysis and improvement recommendations.
• Maintain updated SOPs, workflow documents and sales governance guidelines.
• Maintain organised digital documentation aligned with audit andcompliance requirements.
• Perform additional duties as required by the company.

2.5 Market & BusinessIntelligence

• Track customer behaviour and competitive movements to informperformance assessments.
• Assess sales strategy effectiveness and propose adjustments totargets, sales motions or resource allocation.
• Provide management with structured reports and strategiccommentary on market conditions and commercial risks.

3. Qualifications & Skills

• Diploma or Degree in Business, Marketing, Analytics, Operations orrelated fields.
• 2–4 years of experience in B2B sales operations, sales enablement,commercial analysis or similar roles.
• Strong analytical ability, with proficiency in Excel and comfortwith CRM/BI tools.
• Proven ability to interpret data and translate findings intoactionable recommendations for sales managers.
• Clear and persuasive communication skills, capable of influencingsales teams and cross-functional stakeholders.
• Organised, detail-oriented, and comfortable operating in a fast-paced B2B environment.

4. Preferred / Additional

• Experience in tech, SaaS, industrial automation, engineering orproject-driven B2B environments.
• Exposure to Power BI, Tableau or SQL for advanced data analysis.
• Understanding of enterprise sales cycles, account management orsolution selling.
• Mandarin or additional regional languages for stakeholdercollaboration.