Sales Operations Specialist

F5 Networks Singapore Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global technology company in Singapore is seeking a Sales Operations Specialist to support sales activities, enhance customer experience, and identify process improvements. The ideal candidate will possess a BA/BS degree and skills in Microsoft tools with a focus on multi-tasking and effective communication. This role offers hybrid working, career growth opportunities, and a supportive work environment.

Benefits

Career growth opportunities

Competitive pay and comprehensive benefits

Dynamic Diversity & Inclusion Interest Groups

Employee Assistance Program

Qualifications

• Experience in sales support or credit control is preferred.
• Ability to work independently in a fast-paced environment.
• Strong interest in identifying process improvement opportunities.

Responsibilities

• Provide support to internal and external sales teams.
• Coordinate order processing of Purchase Orders.
• Monitor and maintain assigned sales program(s).
• Facilitate communication on current processes and best practices.
• Research inquiries for internal and external customers.

Skills

Attention to detail

Customer experience focus

Effective communication

Multi-tasking

Process improvement

Education

BA/BS degree or equivalent work experience

Tools

Microsoft Outlook

SalesForce

Oracle

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview

Known internally as Sales Operations Specialist, The Sales Operations Specialist (Global Services) is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies.

This role provides a high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast‑paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, quoting, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.

What You’ll Do

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Validate and close the order processing of Purchase Orders
• Act as liaison between Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting.
• Monitor and maintain assigned program(s).
• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from partners and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinating expedite requests.
• Ensure the integrity of the SalesForce data.
• Identifies process improvements to support business operations
• Performs other related duties as assigned.

What You’ll Bring

• BA/BS degree or equivalent relevant work experience
• Some relevant experience in a related role such as Sales Support or Credit Control would be preferred
• Previously worked in a high‑tech environment is highly desirable
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Must be detailed oriented with a proven ability to multi‑task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Must be a self‑starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes, order administration processes, etc.
• Basic Project Management
• Strong interest in identifying process improvement opportunities that support the key business operations
• Experience with SFDC and Oracle
• Ability to work independently in a dynamic fast paced environment, with minimal supervision

What You’ll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all‑inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].