Sales Operations Executive

PRINCETON PHARMACY (S) PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A pharmacy company in Singapore is seeking a Sales Operations Executive to handle customer inquiries, prepare quotations, and ensure orders are fulfilled. Candidates should have a diploma or higher qualification in a related field, with a strong advantage for those with qualifications in Pharmaceutical Science. The role requires good organizational and customer service skills, working 5.5 days a week with alternate Saturdays off.

Qualifications

• Diploma or higher qualification in related field.
• Qualification in Pharmaceutical Science and/or prior experience with pharmaceutical products/medical devices would be a strong advantage.
• Good customer service skills and organizational skills.

Responsibilities

• Attend to customer queries.
• Prepare quotations from customer enquiries.
• Process export of goods to customer overseas.

Skills

Customer service skills

Organizational skills

Computer literacy

Education

Diploma or higher qualification in related field

Qualification in Pharmaceutical Science

Job description

Job:

The Sales Operations Executive is responsible for attending to customer enquiries, preparing quotations and ensuring customer orders are fulfilled.

Responsibilities

• Attend to customer queries.
• Prepare quotations from customer enquiries (phone calls, faxes and e-mails).
• Respond and source for stock for customers.
• File quotations.
• Assist in creating new customer accounts.
• Receive customer purchase order, match with quotation and convert to sales order.
• Process export of goods to customer overseas.
• Print Medical Chest certificates and process.
• Liaise with Maritime Port Authority of Singapore for certificate endorsement.
• Print special product labels required by customers.
• Print signed order for Controlled Drugs and follow through to collect back signed order from customer.
• Liaise with relevant departments to arrange for collection of expired goods from customers and prepare disposal certificates.
• Respond to customer enquiries on requirements and logistical arrangements.
• Handle customer feedback and complaints on products and delivery.

Requirements

• Diploma or higher qualification in related field.
• Qualification in Pharmaceutical Science and/or prior experience with pharmaceutical products/medical devices would be a strong advantage.
• Computer literate.
• Good customer service skills.
• Good organizational skills.
• Able to work 5.5 working days with alternate Saturdays off.
• Responsible, committed and a team player.