SALES OPERATIONS AREA MANAGER

Upper Spring Consulting; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading retail consultancy is seeking a Sales Operations Area Manager in Singapore to oversee Store Managers and drive sales performance. The ideal candidate will have at least 3 years of experience in retail operations and strong leadership qualities. This role emphasizes operational excellence, analytical skills, and excellent communication. The company offers a dynamic work environment focused on achieving business objectives.

Qualifications

• Minimum 3 years of operational experience in a similar capacity in the Retail industry.
• Strong analytical skills and commercial acumen to drive sales growth.
• Excellent communication (spoken and written) and interpersonal skills.

Responsibilities

• Lead, coach, and develop Store Managers to achieve business plans and KPIs.
• Oversee daily store operations and ensure compliance with company policies.
• Analyze reports to identify opportunities for improvement and implement plans.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

Education

Diploma in Retail Management

Job description

We are representing our client, an established FMCG retailer, to look for a Sales Operations Area Manager to lead and manage a group of Store Managers in achieving business objectives and delivering an exceptional retail experience. The ideal candidate will be responsible for driving sales performance, operational excellence, and service standards across all stores within the assigned area.

Job Responsibilities

• Lead, coach, and develop a team of Store Managers to achieve area business plans, KPIs, and budgetary goals.
• Oversee daily store operations to ensure effective execution of company initiatives and compliance with policies and procedures.
• Drive financial and operational results, focusing on sales growth, profitability, and customer satisfaction.
• Motivate and support Store Managers to deliver outstanding retail and service experiences.
• Analyze reports and trends to identify opportunities for improvement and implement effective action plans.
• Evaluate store performance, workflow, and retail environments to propose and execute business enhancement initiatives.
• Ensure compliance with company standards to protect assets, people, and brand reputation.
• Monitor competitor activities and surrounding retail environments to identify growth and improvement opportunities.
• Identify and nurture high-potential employees within store teams as part of succession planning.
• Serve as a role model for professionalism, strong work ethics, and a sales-driven mindset with a lair for creativity.
• Undertake additional tasks and responsibilities as assigned by management.

Job Requirements

• Diploma holder with a strong passion for retail management.
• Minimum 3 years of operational experience in a similar capacity in the Retail industry.
• Demonstrated strong leadership qualities with proven people management experience.
• Confident, self-driven, and results-oriented with a “hands‑on” approach.
• High level of integrity, professionalism, and commitment to excellence.
• Strong analytical skills, commercial acumen, and sound judgment.
• Excellent communication (spoken and written), interpersonal, and coaching skills.
• Effective in planning, organizing, and executing area-level initiatives.
• Meticulous, resourceful, and adaptable in a dynamic retail environment.
• Digitally inclined.