Sales & Operations Adminstrator

J & S MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading cleaning services provider in Singapore is seeking a Sales & Operations Administrator to support sales and daily operations. The ideal candidate will handle customer enquiries, prepare quotations, invoices, and coordinate manpower deployment. Candidates should have experience in administration, strong multitasking ability, and be proficient in Microsoft Excel. This role requires excellent communication skills in English and Mandarin, as well as strong problem-solving capabilities.

Qualifications

• 2–4 years of administrative experience preferred.
• Experience in cleaning/operations industry is an advantage.
• Able to handle customer enquiries and manpower planning.

Responsibilities

• Handle incoming customer enquiries via phone, WhatsApp, and email.
• Prepare quotations, invoices, sales proposals, and service agreements.
• Coordinate sales follow-ups, customer updates, and service scheduling.

Skills

Customer service

Multitasking

Communication skills in English and Mandarin

Problem-solving

Education

GCE 'O' Level / Nitec / Diploma

Tools

Microsoft Excel

WhatsApp

Job description

The Sales & Operations Administrator is responsible for supporting both sales and daily operations of the cleaning company. This role combines customer service, quotation preparation, invoicing, manpower coordination, attendance tracking, operations reporting, and general administrative tasks. The position requires strong multitasking ability, good communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Handle incoming customer enquiries via phone, WhatsApp, and email.
• Prepare quotations, invoices, sales proposals, and service agreements.
• Maintain and update customer databases (CRM/Excel).
• Coordinate sales follow-ups, customer updates, and service scheduling.
• Assist in processing purchase orders (POs) and sales orders.
• Track payments, update payment records, and follow up on overdue invoices.
• Prepare daily/weekly/monthly sales and operations reports.
• Plan and prepare manpower deployment schedules.
• Track daily attendance, leave records, MCs, and staff availability.
• Coordinate last‑minute replacements for cleaners at sites.
• Communicate with site supervisors and clients on operations matters.
• Maintain operations documents (SOPs, checklists, site files).
• Track inventory of supplies, chemicals, tools, and uniforms.
• Arrange delivery or collection of cleaning materials to sites.
• Assist with timesheet verification and payroll‑related admin.
• Perform general administrative duties assigned by management.

Requirements

• Minimum GCE ‘O’ Level / Nitec / Diploma.
• 2–4 years of administrative experience preferred.
• Experience in cleaning/operations industry is an advantage.
• Able to handle both customer enquiries and manpower planning.
• Proficient in Microsoft Excel, WhatsApp communication, and basic office systems.
• Good communication skills in English and Mandarin.
• Able to multitask, stay organised, and handle pressure.
• Strong problem‑solving skills and ability to work independently.

Performance Expectations

• Maintain prompt and accurate communication with customers and staff.
• Ensure manpower deployment is stable and replacements are arranged quickly.
• Prepare accurate quotations and documentation.
• Maintain proper records and compliance with company SOPs.
• Support both sales and operations without delays.
• Demonstrate reliability, initiative, and professionalism.