Sales & Marketing - MICE Executive

The Ritz-Carlton; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking an individual to perform general office duties to support Sales & Marketing. The role includes preparing sales-related documents and serving as the primary point of contact for clients. Strong communication and organizational skills are essential for success in this position. A professional demeanor and the ability to anticipate guest needs are crucial.

Qualifications

• Strong communication skills to respond to client queries effectively.
• Ability to manage multiple tasks with attention to detail.
• Interpersonal skills to develop positive relationships with guests and team members.

Responsibilities

• Perform general office duties to support Sales & Marketing.
• Prepare sales-related documents throughout the sales process.
• Serve as the point of contact for clients via phone and email.

Job description

Responsibilities

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales‑related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.