Sales & Marketing Executive / E-Commerce & Customer Experience Executive

AEZOOM; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing cycling brand in Singapore is seeking a dynamic individual to manage online sales and enhance customer experiences. In this role, you will support digital marketing efforts, assist customers in-store and online, and create engaging content across social media platforms. A passion for cycling is a plus, and strong communication skills are essential for success in this multifaceted position.

Benefits

Hands-on experience in sales and marketing

Opportunity to represent a premium cycling brand

Dynamic and supportive work environment

Qualifications

• Strong communication and customer service skills.
• Organized, proactive, and detail-oriented.
• Familiarity with e-commerce platforms and social media management.
• Comfortable appearing on camera for social media content and livestreams.

Responsibilities

• Manage online sales on platforms like Shopee and Lazada.
• Assist walk-in customers and provide support.
• Plan and manage social media posts.
• Handle appointments for servicing and deliveries.

Skills

Customer service skills

E-commerce platform familiarity

Communication skills

Content creation skills

Job description

We are looking for a dynamic and versatile individual to join our growing team! You’ll play a key role in managing both online and offline sales, delivering excellent customer experiences, and supporting our digital marketing efforts.

Sales & Customer Interaction

• Manage online sales on platforms like Shopee, Lazada, Decathlon, and Begasso.sg
• Assist walk-in customers and provide first-contact support
• Convert inquiries into sales via WhatsApp, calls, or in-store interactions
• Handle appointments for servicing, store pickups, and deliveries
• Provide aftersales support and resolve customer issues
• Maintain showroom presentation for an excellent customer first impression

Orders & Inventory Management

• Create invoices for offline sales
• Manage e-commerce order data and fulfillment
• Oversee stock arrivals and coordinate deliveries
• Resolve order-related issues proactively
• Ensure bikes and accessories are prepared, wrapped, and delivered in pristine condition

Marketing & Content Creation

• Plan and manage social media posts and engagement
• Assist with weekly live streams on TikTok/Lazada
• Create and manage YouTube content, including scripting, filming, and uploading
• Represent the brand online through social media and live events
• Monitor online reviews and engagement, ensuring a positive brand presence

Requirements:

• Passion for cycling and the sports/outdoor lifestyle is a plus
• Strong communication and customer service skills
• Familiarity with e-commerce platforms and social media management
• Organized, proactive, and detail-oriented
• Comfortable appearing on camera for social media content and livestreams

What We Offer:

• Hands-on experience in sales, marketing, and e-commerce
• Opportunity to be a face of a growing premium cycling brand
• Dynamic and supportive work environment