Sales Manager (Proactive/Reactive)

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is seeking a sales professional to manage leads and develop client relationships. The ideal candidate will have a strong background in hotel sales and a proven track record of meeting sales targets. Responsibilities include generating new leads and ensuring effective communication with stakeholders. This role offers opportunities for professional growth within a dynamic environment.

Qualifications

• Proven track record in hotel sales, with proactive and reactive experience.
• Ability to work collaboratively across teams in a fast-paced environment.
• Results-driven, adaptable, and resourceful.

Responsibilities

• Manage sales leads to ensure timely responses and strong conversions.
• Generate new leads and proactively acquire accounts.
• Develop and maintain strong client relationships for repeat business.

Skills

Hotel sales experience

Client relationship management

Negotiation skills

Communication skills

Market knowledge

Education

Degree/Diploma in Hospitality, Tourism, or Marketing

Tools

Opera PMS

Job description

About Our Company

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well‑appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin‑starred fine dining restaurant JAAN by Kirk Westaway, cutting‑edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

Key Responsibilities

• Manage assigned sales leads, ensuring timely response and strong conversion, particularly for corporate and group business.
• Generate new leads and proactively acquire accounts across market segments to achieve group, FIT, and revenue goals.
• Achieve sales targets and performance goals as set by management.
• Conduct sales activities including client follow‑ups, site inspections, and account management.
• Develop and maintain strong client relationships to ensure repeat business and long‑term partnerships.
• Collaborate closely with the Conference & Events Services team to ensure smooth execution of events and effective client communication.
• Monitor forecasts, production, and valley periods, taking proactive measures to drive revenue.
• Prepare weekly sales reports and updates on activities, maintaining timely and professional communication with internal and external stakeholders.
• Participate in the development and execution of the hotel’s sales and marketing plans, including measurable sales action plans.
• Maximize the use of resources to penetrate new accounts, enhance conversion, and expand market reach.
• Work closely with Accor Sales Offices and maintain open communication with other departments to align on bookings and sales initiatives.
• Support sales‑related projects and initiatives as assigned by the Director of Sales or Senior Director of Sales.
• Ensure compliance with all hotel policies, procedures, safety, and legal requirements.

Qualifications

• Degree/Diploma in Hospitality, Tourism, Marketing, or related field preferred.
• Proven track record in hotel sales, with strong proactive and reactive sales experience.
• Excellent communication, negotiation, and client relationship management skills.
• Strong understanding of Opera (or similar PMS) for managing bookings and business blocks.
• Ability to work collaboratively across teams in a fast‑paced environment.
• Results‑driven, adaptable, and resourceful with strong market knowledge.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

#BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/