Sales Manager I Retail I Marks & Spencer I Singapore

Al Futtaim Private Company LLC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company in Singapore is seeking a retail manager to generate sales, provide excellent customer service, and manage a team. The role requires over 5 years of experience in the retail industry and strong managerial skills. The candidate will be responsible for ensuring optimal merchandising standards and operational efficiency. This role offers a dynamic work environment with opportunities for career growth.

Qualifications

• 5+ years work experience in Retail industry with supervisory and management experience.
• Ability to analyze, interpret and translate data into meaningful information.

Responsibilities

• Generate sales and implement the sales plan.
• Ensure excellent customer service and maintain merchandising standards.
• Drive in-store operational efficiency and manage stock.
• Lead and motivate the department staff.

Skills

Supervisory skills

Management skills

Communication skills

Interpersonal skills

Data analysis skills

Job description

RESPONSIBILITIES

1. Generate Sales
   • Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
   • Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
   • Actively implement sales promotions and follow the sales plan
2. Deliver Excellent Customer Service
   • Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
   • Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
   • Effectively manage and resource all service points e.g. till point, fitting rooms, etc.
3. Use of Space and Department Presentation
   • Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
   • Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
   • Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
4. Merchandises Management
   • Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
   • Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
   • Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
   • Drive stock accuracy to deliver business availability targets
5. Drive In-store Operational Efficiency
   • Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
   • Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
   • Drive productivity and ensures efficient ways of working in the department
6. People Management
   • Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
   • Deliver the performance review process and provide regular feedback to team
   • Identify and develop talent through effective development planning and training
   • Communicate effectively and engage team throughout the department and the company
7. Other responsibilities as assigned by line manager and/or Management

QUALIFICATIONS, EXPERIENCE & SKILLS

• 5+ years work experience in Retail industry with supervisory and management experience
• Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs