SALES MANAGER

I-LINK MANPOWER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail management consultancy in Singapore seeks a skilled Retail Operations Manager to ensure outlets meet visual merchandising standards and achieve sales targets. The ideal candidate will have proven experience in retail management, strong communication skills in English and Mandarin, and the ability to train and enhance staff performance. This role offers a dynamic environment focused on customer engagement and operational excellence.

Qualifications

• Good command of spoken and written English and Mandarin.
• Proven experience in retail operations management or similar role.
• Strong understanding of retail marketing trends.
• Knowledge of visual merchandising principles.

Responsibilities

• Ensure retail outlets meet visual merchandising standards.
• Monitor and evaluate staff performance.
• Access customer feedback to identify improvement areas.
• Implement and monitor KPIs for outlets.
• Develop training programs for staff skills enhancement.

Skills

Retail operations management

Customer service

Visual merchandising

Marketing trends understanding

Coaching and mentoring

Job description

Ensure all retail outlets meet the company's visual merchandising standards and are aligned with brand guidelines

Monitor and evaluate staff performance, providing coaching and feedback to ensure continuous improvement

Regularly access customer feedback to identify areas for improvement and implement changes as necessary.

Implement and monitor KPIs for outlets, such as sales targets, service levels and customer satisfaction metrics

Develop and deliver training programs to enhance staff skills in sales, customer service and product knowledge

Work closely with the marketing and branding teams to ensure campaigns are effectively implemented in outlets

JOB Requirement

Good command (both spoken and written) in English and Mandarin (as required when communicating with Brand Principal which only able to speak Mandarin).

Proven experience in retail operations management or a similar role.

Strong understanding of retail marketing trends and customer engagement strategies

Equipped with P&L mindset

Knowledge of visual mechandising principles and customer service best practices