Sales Manager

STX SERVICE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service and sales firm in Singapore is looking for a candidate to strengthen customer service processes, develop staff skills through training, and drive proactive sales initiatives. Key responsibilities include analyzing market data, conducting staff performance reviews, and maintaining relationships with clients. The ideal candidate should have a focus on improving customer satisfaction and be proactive in sales presentations. This is a dynamic role that contributes significantly to business development.

Responsibilities

• Strengthen customer service process to improve customer satisfaction.
• Develop staff through training/coaching/mentoring.
• Conduct monthly meetings with key personnel for feedback and improvement.
• Ensure customer satisfaction indices are met.
• Support aftersales Senior Manager with customer inquiries.
• Review individual staff performance against company objectives.
• Take on a proactive sales role in business development projects.
• Conduct sales presentations to customers.
• Analyze market alignment with business goals.
• Create strategy plans for sales performance.
• Propose solutions based on data analysis.
• Compile market intelligence to facilitate decisions.
• Network with clients to maintain business relationships.
• Track and report sales progress.
• Guide team members in their work.

Job description

Responsibilities

• Continuing focus on strengthening customer service process to improve customer satifaction.
• Developing keys staffs throught traiming/coaching/mentoring to enhance their performance with their competencies.
• Conducting monthly meetings with the keys personnel to share and feedback from key results for corrective and continually to seek for process improvement.
• Ensure that customer satisfaction index are met to set benchmark.
• Provide support to aftersales Senior Manager on every kind of customer enquireis or complaints.
• Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitude and work performance in line to the company objectives.
• To take up a proactive sales roles in business developments projects.
• Resposible in conducting sales presentation customers on company's products and solutions.
• Analse the business market, aligning with the business developments and sales goals of the company.
• Creating strategy plans, preparation and performance of sales.
• Analyse data and propose key solutions to the Managements.
• Gather, compile, analyse and utilize market intelligence to support and facilitate business decision.
• Perform and maintain networking with potential and existing business clients.
• Effectively track and report sales progress to the Management.
• Providing guice to other team members in their work.