Sales Manager

AIRSTYLE; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading service provider in Singapore is seeking a Sales Manager to enhance customer communication and manage inquiries. The ideal candidate will be skilled in organizing service schedules and handling client relationships effectively. A strong background in sales or customer service is beneficial. This position offers an opportunity to contribute to the overall service excellence of the company.

Qualifications

• Strong written and verbal communication abilities.
• Attention to detail and excellent organizational skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Manage inbound customer calls and inquiries.
• Provide detailed explanations of services offered.
• Coordinate service schedules for client bookings.
• Respond to email inquiries in a professional manner.
• Monitor inquiries through platforms like Carousell.
• Identify potential leads and convert them to bookings.
• Maintain strong client relationships and follow-up.
• Prepare weekly schedules of confirmed bookings.
• Provide updates on sales performance.

Skills

Strong communication skills

Organizational skills

Ability to multitask

Customer service experience

Job description

Overview

At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.

We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.

Key Responsibilities

• Manage inbound customer calls and inquiries regarding our services.
• Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.
• Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.
• Handle and respond to email inquiries professionally and promptly.
• Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.
• Identify potential leads from customer interactions and convert them into confirmed service bookings.
• Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.
• Prepare and submit a weekly schedule of confirmed service bookings.
• Provide regular updates on sales performance and inquiry responses.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Previous experience in sales or customer service roles is a plus.