Sales & Maintenance Administrator

KLA-Tencor (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Pre-Sale Support professional with at least 5 years of experience in administration or customer service. The role includes monitoring quotation progress, managing orders, and ensuring accuracy in license and maintenance details. The ideal candidate should be proficient in SAP and Excel and possess strong interpersonal and communication skills.

Qualifications

• Minimum 5 years’ experience in administration or customer service.
• Sensitive with numbers.
• Familiar with using Vlookup and Pivot table.
• Able to work independently.

Responsibilities

• Monitor quotation progress and prepare price quotations.
• Support demo activities and customer requests.
• Manage order to delivery process and license generation.
• Maintain install base accuracy.

Skills

Admin experience

Customer service experience

Interpersonal skills

Communication skills

Excel proficiency

Education

Bachelor's degree

Tools

SAP

CRM system

Microsoft Excel

Job description

Job Description

Pre-Sale Support

• Monitoring Quotation progress, support account manager to prepare and follow up on price quotations.
• Supporting Demo activities: Loan license activities.
• New Customer request: Submits request in CMAP and making sure relevant documents are submitted to Corporate and release.
• Manage Frontline Maintenance Contract Business Forecast to Book in Caerus, coordinating contract maintenance renewal(CRM) with the service team and reconciliation between Caerus and CRM.

Post Sale

• Order to Delivery Management: Following order payment and support LC process to ensure the Sales Order hold remove in collaboration with relevant stakeholders OA, Service, Account Managers to ensure order is ready for deliver.
• Maintain Install base BI accuracy, including seat counts, renewal dates, maintenance status and source tracking.
• Back up during license delivery team absence.
• Generate and validate licenses for new and repeat sales, including perpetual, term, and emergency licenses.
• Manage license requests initiated by regional sales admins, ensuring alignment with SO content and AM quotations.

Minimum Qualifications

• Bachelor's degree with minimum 5 years’ experience in admin or customer service.
• Sensitive with numbers.
• Knowledge of SAP and CRM system (or similar system).
• Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.
• Able to work independently.
• Good communications and interpersonal skills.