Sales & Insurance Executive

Carousell Group; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading online marketplace in Singapore is seeking a driven Sales & Insurance Executive to join their Automotive Finance team. This role involves connecting car buyers and sellers with suitable financing and insurance solutions, ensuring a seamless customer journey, and driving growth on their platforms. The ideal candidate will have 1–2 years of sales or insurance experience, exceptional communication skills, and a proactive customer-first approach. Join a dynamic, fast-paced environment where you can make an impact.

Qualifications

• 1–2 years of experience in sales, telemarketing, or general insurance.
• Excellent communication and follow-up skills with a strong customer-first mindset.
• Confident in conducting needs assessments, overcoming objections, and closing deals.

Responsibilities

• Identify, engage, and qualify potential customers through inbound and outbound channels.
• Deliver professional and personalized consultation to ensure a seamless customer journey.
• Prepare and review all insurance documentation, applications, and endorsements.

Skills

Sales experience

Communication skills

Problem-solving abilities

Negotiation skills

Detail-oriented

Job description

Job Description

About the Role

We’re looking for a driven and customer-oriented Sales & Insurance Executive to join our Automotive Finance team. You’ll play a key role in connecting car buyers and sellers with the right financing and insurance solutions — while driving growth across our digital listing and advertising platforms.

This is a dynamic, fast-paced role that combines consultative selling, customer engagement, and operational excellence.

Key Responsibilities

Lead Generation & Sales Conversion

• Identify, engage, and qualify potential customers through inbound and outbound channels (calls, texts, email, chat, and other platforms).
• Conduct needs analysis to recommend suitable financing and insurance products.
• Convert leads into successful transactions by delivering tailored solutions and maintaining strong follow-up.
• Drive revenue growth through transaction and advertising-related services within the automotive listing platforms.

Customer Consultation & Account Management

• Deliver professional and personalized consultation to ensure a seamless end-to-end customer journey.
• Provide accurate insurance quotations in line with underwriting guidelines and internal procedures.
• Assist customers in comparing pricing options and securing competitive financing rates.
• Maintain excellent aftersales service standards to support renewals and build long-term relationships.

Policy & Documentation Management

• Prepare and review all insurance documentation, applications, and endorsements prior to processing.
• Handle policy endorsements, renewals, cancellations, and billing adjustments.
• Coordinate the issuance of invoices, refunds, and policy documents in a timely manner.

Operational Excellence & Collaboration

• Ensure data accuracy and completeness across internal systems and customer records.
• Liaise closely with internal teams (Sales, Finance, Operations) and external partners (insurers, banks, customers).
• Respond promptly to customer inquiries and coordinate appointments efficiently.
• Contribute to process improvement initiatives to enhance customer experience and operational efficiency.

Qualifications

• 1–2 years of experience in sales, telemarketing, or general insurance.
• Excellent communication and follow-up skills with a strong customer-first mindset.
• Confident in conducting needs assessments, overcoming objections, and closing deals.
• Detail-oriented with good Excel and documentation handling skills.
• A proactive learner with the ability to work independently and collaboratively in a fast-moving environment.
• Strong negotiation and problem-solving abilities.

Additional Information

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