Sales Inbound Representative/ Customer service

EPOS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A digital solutions provider in Singapore is seeking a Sales Operations Specialist to ensure seamless customer interactions and support sales teams. Responsibilities include serving as a point of contact for clients, scheduling appointments, and maintaining client records. Fresh graduates are welcome, and prior customer service experience is beneficial. Multilingual communication, especially in English and Chinese, is advantageous. This role offers an exciting opportunity in a supportive environment.

Qualifications

• Fresh graduates are welcome; prior customer service experience is an advantage.
• Must have a positive attitude and be adaptable.

Responsibilities

• Serve as a primary point of contact for clients.
• Schedule appointments between potential clients and the sales team.
• Assist in identifying potential leads.

Skills

Multilingual communication (English and Chinese)

Organizational skills

Customer-focused mindset

Ability to engage with confidence

Tools

MS Office

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams. As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

Job Summary

As a Sales Operations Specialist (also known as Sales Development Representative), you will play a vital role in ensuring seamless customer interactions and supporting our sales teams in achieving success. You’ll be the first point of contact for potential clients, providing guidance, maintaining records, and helping to create a smooth customer journey.

This is more than just an operations role. It’s an opportunity to be part of a growing business—ensuring that our sales teams are well-supported while delivering exceptional experiences to our clients.

Your Role

• Serve as a primary point of contact for clients, addressing inquiries and providing excellent customer service.
• Efficiently schedule appointments between potential clients and the sales team.
• Assist in identifying potential leads and support overall sales efforts.
• Maintain accurate and updated client records in our system.
• Collaborate with cross-functional teams to drive a customer-centric approach.
• Ensure a high level of client satisfaction and smooth operational support at all times.

Requirements

• Fresh graduates are welcome to apply; prior experience in customer service is an advantage.
• Adaptable, eager to learn, and with a positive attitude.
• Multilingual communication (English and Chinese) is an advantage.
• Strong organizational skills, attention to detail, and excellent communication.
• Customer-focused mindset—able to engage with confidence, civility and tact.
• Proficient in MS Office, email, and messaging applications.
• A team player who thrives in a fast-paced environment.