Sales Executive (Furniture)

The Sourcing King Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent retail company in Singapore seeks a dedicated customer engagement specialist to guide clients through their purchasing journey. You will be responsible for assessing customer needs, providing tailored product recommendations, and delivering exceptional after-sales service. Ideal candidates will be detail-oriented and possess strong communication skills. Competitive basic salary plus uncapped commissions offered.

Benefits

14 Days Annual Leave

6 Off Days a Month

Attractive commissions and incentives

Qualifications

• Comfort with various communication channels including face-to-face, phone, and social media.
• Ability to manage after-sales issues professionally.
• Experience in customer service or sales is beneficial.

Responsibilities

• Welcome customers and respond to inquiries across multiple channels.
• Conduct needs assessment and recommend products.
• Create accurate proposals and manage orders through the system.
• Provide after-sales support and manage customer relationship.

Skills

Clear communication

Active listening

Tech savviness

Detail-oriented

Empathy

Persuasion and negotiation

Resilience and patience

Tools

POS systems

CRM software

Social media platforms

Job description

High Basic + Attractive Uncapped Commissions + Monthly Incentives

14 Days Annual Leave + 6 Off Days a Month

Watch us @thekurater on Facebook, Instagram, Tiktok and Youtube for more information about us!

Core Objective

The primary goal is to guide customers through the entire purchasing journey—from initial inquiry to post-delivery satisfaction—helping them find products that meet their needs, style, and budget, thereby driving revenue and building long-term customer loyalty for the Company.

Key Responsibilities & Daily Duties

Omni-Channel Engagement

• Warmly welcome customers in the showroom and promptly respond to inquiries received via email, phone, and social media messages (e.g., Facebook, Instagram, Tiktok).

Needs Assessment

• Ask probing questions to understand the customer’s project, style preferences, space constraints, and budget.

Product Demonstrations

• Walk customers through the showroom or provide virtual tours via video call, highlighting key features and benefits.

Solution Selling & Proposal Management

• Recommend products that provide a complete solution. This includes:
• Creating and presenting detailed proposals or quotes for customers, walking them through itemized costs, customizations, delivery fees, and timelines.
• Coordinating all key information and working with the Design team to develop proposals.
• Adjusting proposals based on customer feedback, budget changes, or product availability.
• Addressing customer concerns professionally and knowledgeably.

Product, Process & After-Sales Knowledge

Mastering the Inventory

• Maintain in-depth knowledge of all product lines, including materials, construction, and brands.

Quoting and Pricing

• Create accurate and detailed proposals and process orders through the system.

Comprehensive After-Sales Service

• Serve as the primary point of contact for customers after the sale to ensure a seamless experience.
• Proactively monitor order status and provide updates to the customer.
• Tackle post-purchase issues such as delivery delays, damaged items, or missing parts—coordinating with warehouse, delivery team, and manufacturers to find a swift solution (e.g., scheduling replacements, organizing repairs, or processing partial refunds).
• Manage returns & exchanges according to store policy, ensuring the customer feels supported.

Floor, Inventory & Digital Presence Management

Showroom Maintenance

• Ensure the sales floor is clean and well-merchandised.

Social Media Interaction

• Respond to direct messages and may contribute by posting content or answering questions publicly on the store’s social media pages to engage the community.

Team & Business Development

Collaboration

• Work with team members and managers to achieve store sales goals.

Client Relationship Management (CRM)

• Meticulously log all customer interactions—including calls, emails, social media messages, and after-sales issues—to build a long-term clientele.

Meeting Sales Targets

• Be accountable for individual and store-wide sales targets.

Exceptional Multi-Channel Communication

• Clear and professional communication in person, on the phone, and in writing (for emails and social media messages).
• Active listening and empathy—crucial for understanding customer needs and resolving potentially frustrated customers during after-sales queries.
• A genuine desire to help and the tenacity to see after-sales problems through to a resolution.
• Persuasion and negotiation—important during the proposal discussion stage to close the sale.
• Detail-oriented—essential for creating accurate proposals and managing complex after-sales issues.
• Tech savviness—comfort with POS systems, CRM software, and social media platforms.
• Resilience and patience—ability to handle difficult situations, especially when managing customer complaints post-purchase.

Safety and Security Reminder

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.