Sales Executive

FARMZ PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading food and nutrition school in Singapore is looking for a client support specialist to enhance customer experience. You will identify client needs, build relationships, and ensure client satisfaction through effective communication. The ideal candidate should have at least 1 year of sales or client support experience and be skilled at managing multiple customer interactions. This role is from Wednesday to Sunday, 12pm to 8pm.

Qualifications

• Minimum 1 year experience in client support or sales.
• Track record of achieving KPIs.
• Ability to adapt to different customer types.

Responsibilities

• Identify and assess clients’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Follow up with sales leads and exceed KPI.
• Manage incoming enquiries and provide accurate information.
• Handle client complaints and ensure resolution.
• Keep records of customer interactions and process accounts.

Skills

Proven client support or sales experience

Strong phone contact handling skills

Customer orientation

Excellent communication skills

Time management

Education

Degree in Business related discipline

Job description

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threating diseases through simple 3 steps by selecing the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to ‘Make Lifestyle Transformation Possible!’ for our clients.

As part of our local and overseas expansion plans, we are enabling life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Role and Responsibilities :

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with sales leads and exceed KPI
• Manage incoming enquiries via internal system
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Certification

• Degree, Higher Diploma/Diploma in Business related discipline

Requirements

• Proven client support or sales experience with minimum 1 year experience
• Track record of achieving KPI
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / response to different types of characters
• Excellent communication and presentation skills
• Ability to prioritise and manage time effectively
• Required to work from Wed to Sun (12pm-8pm)