Sales & Customer Service Coordinator

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

• Answer phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.
• Issue resolutions: Investigate customer issues, identify root cause, and work with relevant departments to find solutions and provide timely resolution.
• Maintain accurate customer information in the system, log customer interactions, and update relevant records.
• Order processing and tracking: Process customer orders, monitor order status, and communicate updates to customers.
• Complaint management: Escalate complex complaints to appropriate personnel, document complaints, and follow up to ensure customer satisfaction.
• Performance monitoring: Track key customer service metrics like customer satisfaction, resolution time, and first-contact resolution rate.
• Quality assurance: Ensure customer service interactions adhere to company standards and guidelines.
• Collaboration with other departments: Work closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.