Sales & Customer Relations Senior Manager

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A dynamic travel agency in Singapore is seeking a Sales & Customer Relations Senior Manager to lead their sales team and drive revenue growth for Monster Day Tours. The role involves implementing sales strategies, managing a high-performing team, and nurturing customer relationships. The ideal candidate has a proven track record in sales leadership, excellent communication skills, and a passion for travel. This position offers a chance to shape how the world experiences Singapore.

Qualifications

• Proven experience in sales leadership, ideally in travel tourism or hospitality.
• Track record of meeting and exceeding sales targets.
• Skilled in recruiting, training, and managing sales teams.

Responsibilities

• Recruit, train, and manage a high-performing team of sales representatives.
• Devise and implement effective sales strategies for revenue targets.
• Monitor and analyze sales metrics to identify improvement areas.

Skills

Sales leadership

Communication skills

Relationship building

Data-driven decision-making

Tools

CRM tools

Job description

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands : Monster Day Tours, Lion Heartlanders , and UBE -each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand - Monster Day Tours . Monster Day tours is Singapore's leading private and walking tour operator, known for creating fun, authentic and immersive experiences that bring the city's culture, history and lifestyle to life.Monster Day Tours is dedicated to making travel more engaging, accessible and memorable for both locals and international visitors.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in expanding our reach to international markets, travel trade partners and direct customers, while ensuring operational excellence and a strong customer focus. If you're passionate about travel, skilled at creating meaningful connections and have a proven ability to lead and scale sales teams, we'd love for you to join our mission in shaping how the world experiences Singapore.

Responsibilities

• Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
• Devise and implement effective sales strategies to achieve revenue targets for Monster Day Tours, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities with a focus on inbound tourism and B2B partnerships
• Address customer concerns and inquires promptly and professionally. Nurture strong relationships with key customers to ensure high satisfaction and loyalty
• Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
• Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets.
• Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings.
• Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters.
• Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices.
• Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team.
• Stay ed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team.
• Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
• Other ad-hoc duties as assigned

Requirements

• Proven experience in sales leadership, ideally within the travel tourism or hospitality sectors
• Track record of meeting and exceeding sales targets and driving strategic growth
• Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
• Strong communication and relationship-building abilities with clients, partners, and internal teams
• Data-driven mindset with the ability to monitor sales metrics and translate insights into action
• Familiarity with CRM tools, sales processes, and performance tracking
• Passion for travel, cultural exchange and creating memorable customer experiences
• Self-starter with a problem-solving attitude and collaborative spirit