Sales Coordinator (Indoor)

JOWA (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a candidate to handle customer interactions, quotations, and order processing. The ideal applicant should have at least a diploma or equivalent experience and demonstrate strong communication skills. Entry-level applicants are welcome as training will be provided. This role offers regular hours from Monday to Friday.

Qualifications

• Entry-level individuals are welcome; training provided.
• English literacy is a MUST.
• Candidates with industrial sector experience are preferred.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Prepare and issue quotations based on technical specifications.
• Support after-sales activities including order adjustments.
• Maintain accurate records of quotes and customer interactions.
• Stay updated on product specifications and assist with queries.

Skills

Communication skills

Computer skills

Coordination

Initiative

Writing skills

Education

Diploma or equivalent experience

Job description

Job Responsibilities

1. Customer Interaction

• Serve as the primary point of contact for customer inquiries.
• Review and respond to RFQs (Requests for Quotation) accurately and promptly, referencing inventory availability and lead times.
• Maintain strong, professional client relationships to ensure satisfaction and repeat business.

2. Quotation and Order Processing

• Prepare and issue quotations based on technical specifications and stock availability.
• Process and manage sales and purchase orders promptly and efficiently.
• Monitor order status to ensure on-time delivery and provide updates to customers, including monitoring vessels’ ETA and communicating with vessel agents to ensure smooth operations.

3. Sales and Service Coordination

• Liaise with the Sales and Service teams to ensure accurate identification and quoting of required spare parts.
• Support after-sales activities, including handling order adjustments or warranty claims.
• Coordinate with the logistics team for efficient dispatch and delivery arrangements.

4. Administrative and Documentation Tasks

• Maintain accurate and up-to-date records of quotes, orders, and customer interactions in the ERP/CRM system.
• Generate and compile regular sales reports, stock status updates, and performance metrics.
• Ensure compliance with internal processes and documentation standards.
• Prepare and maintain service job attendance lists accurately and promptly.

5. Technical Product Knowledge

• Stay updated on product specifications and assist with basic technical queries.
• Attend training to support product understanding and customer service.

Job Requirements

• Candidate preferably possesses at least a Diploma or its equivalent. Otherwise, experience rather than formal education can also compensate and is a key requirement.
• Entry-level individuals are welcome to apply, as training will be provided.
• Candidates with experience in industrial sectors will be an added advantage.
• Regular hours, Monday–Friday.
• English literacy is a MUST.
• Possess good communication, coordination and writing skills.
• Possess good computer skills.
• Have initiative and ability to work independently in a fast-paced environment.
• While after-office hours work is generally not expected, the candidate must be willing to assist during urgent situations when required.

Interested applicants, please email with full details and resume stating your current and expected salary, contact number and date of availability. Please note that only short-listed candidates will be notified.