Sales Coordinator cum Planner

Perfect Steel; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A manufacturing company in Singapore is seeking a dedicated sales support professional. The role involves managing client inquiries, processing orders, and coordinating production schedules. Strong organizational and communication skills are essential for success in this position. Ideal candidates should be detail-oriented and able to handle multiple tasks efficiently. This position is key to ensuring customer satisfaction and smooth operations.

Qualifications

• Strong organizational skills with attention to detail.
• Excellent communication skills for client interaction.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Serve as the primary point of contact for clients.
• Plan and coordinate the production schedule.
• Build and maintain relationships with clients.

Job description

· Serve as the primary point of contact for clients, handling inquiries, providing order status updates, and addressing any issues.

· Receive and process all customer purchase orders with a focus on accuracy and timeliness.

· Generate accurate quotations for customers and the sales team.

· Maintain and update customer records and sales data in the company's CRM or database.

· Prepare and organize sales-related documents, including contracts, invoices, and reports.

· Support the sales team with administrative tasks and coordinate sales meetings as needed.

Production planning and logistics

· Plan and coordinate the cut‑and‑bend production schedule based on incoming orders, material availability, and delivery deadlines.

· Liaise with the production team to ensure orders are manufactured and processed according to customer specifications and within the required timeframe.

· Create and manage delivery schedules, coordinating with the logistics department or third‑party hauliers for the efficient transport of finished goods.

· Provide timely updates to clients regarding unforeseen delays or changes to delivery schedules.

· Monitor stock levels of raw materials and coordinate with purchasing to ensure uninterrupted production.

Customer service and communication

· Build and maintain strong, positive relationships with clients to ensure customer satisfaction and loyalty.

· Address and resolve customer complaints promptly and effectively, directing feedback to the relevant department.

· Act as a professional and reliable representative of the company in all customer interactions.

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