Sales Coordinator cum Customer Service

The Curtain Boutique; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A retail company in Singapore is looking for a motivated Sales Coordinator cum Customer Service Executive to support the sales team and enhance customer experiences. The role involves managing sales orders, responding to the sales team, and ensuring customer satisfaction. Ideal candidates will have experience in sales coordination, possess strong communication skills, and be able to work in a fast-paced environment. Immediate availability is a plus.

Qualifications

• Proven experience in a sales coordination or customer service role.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.

Responsibilities

• Manage and process orders, quotations, and invoices.
• Respond timely to sales team on order statuses.
• Handle customer feedback and issues.
• Provide administrative support across sales and installation department.

Skills

Sales coordination experience

Strong communication skills

Time management

CRM proficiency

Multitasking

Tools

MS Office

Job description

We are seeking a motivated and detail-oriented Sales Coordinator cum Customer Service Executive to support our sales team and ensure excellent customer experiences. This dual‑role position involves coordinating sales activities, processing orders, and providing timely support to customers before, during, and after sales. The ideal candidate is organised, communicative, and capable of multitasking in a fast‑paced environment.

What you'll be doing

1. Order Processing

• Manage and process sales orders, quotations, and invoices
• Liaise with vendors to ensure timely order fulfilment

2. Sales Support

• Respond timely to sales team on the orders status
• Assist to secure schedule for the sales team

3. Customer Follow‑up

• Handle customers feedbacks and issues
• Liaise with customer to confirm order and installation details
• Maintain a high level of customer satisfaction by providing timely and effective support

4. Coordination

• Act as a bridge between sales, installers and customers to ensure timely delivery and service.
• Resolve customer issues related to orders/installations/servicing promptly
• Provide comprehensive administrative support across sales and installation department

5. Any other ad hoc dutiesassigned

What we're looking for

• Proven experience in a sales coordination or customer service role, preferably in a retail or customer support environment
• Strong communication and interpersonal skills
• Good organisational and time management abilities
• Proficiency in MS Office and CRM systems is a plus
• Able to work independently and as part of a team
• Able to work in fast moving environment
• Immediate availability/within short notice
• Location: Ubi