Sales Coordinator cum Customer Service

The Curtain Boutique; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic retail company in Singapore is seeking a Sales Coordinator cum Customer Service Executive to support the sales team and ensure excellent customer experiences. This role involves coordinating sales activities, processing orders, and resolving customer issues effectively. The ideal candidate must have sales coordination experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Proven experience in a sales coordination or customer service role, preferably in a retail environment.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Manage and process sales orders, quotations, and invoices.
• Liaise with vendors for order fulfillment.
• Provide effective support to enhance customer satisfaction.

Skills

Sales coordination experience

Communication skills

Organizational skills

Time management

Ability to multitask

Tools

MS Office

CRM systems

Job description

Sales Coordinator cum Customer Service Executive – Supporting sales team and ensuring excellent customer experiences. This dual-role position involves coordinating sales activities, processing orders, and providing timely support to customers before, during, and after sales. The ideal candidate is organized, communicative, and capable of multitasking in a fast‑paced environment.

What you'll be doing

• Manage and process sales orders, quotations, and invoices
• Liaise with vendors to ensure timely order fulfillment
• Respond timely to sales team on the orders status
• Assist to secure schedule for the sales team
• Handle customers feedback and issues
• Liaise with customer to confirm order and installation details
• Maintain a high level of customer satisfaction by providing timely and effective support
• Act as a bridge between sales, installers and customers to ensure timely delivery and service
• Resolve customer issues related to orders/installations/servicing promptly
• Provide comprehensive administrative support across sales and installation department
• Any other ad hoc duties assigned

What we're looking for

• Proven experience in a sales coordination or customer service role, preferably in a retail or customer support environment
• Strong communication and interpersonal skills
• Good organisational and time management abilities
• Proficiency in MS Office and CRM systems is a plus
• Able to work independently and as part of a team
• Able to work in fast moving environment
• Immediate availability/within short notice