Sales Coordinator

Focal Search Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a customer service representative to manage inquiries and support the sales team. Ideal candidates should have GCE 'O' or Nitec Level, excellent communication skills, and proficiency in Microsoft Office. This role includes responsibilities like preparing sales orders and maintaining customer records. A positive work ethic and the ability to work independently are essential.

Qualifications

• Skilled in Microsoft Office products.
• Experience with SAP is advantageous.
• Self-reliant and able to work independently.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Maintain organized records of customer interactions.

Skills

Customer service

Communication skills

Microsoft Office

Problem-solving

Education

GCE "O" or Nitec Level

Tools

SAP

Job description

Responsibilities:

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and elevate when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements:

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving
• Hybrid work after confirmation
• MNC environment