Sales Coordinator

ASSA ABLOY SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security solutions provider in Singapore is seeking a customer support representative to maintain customer satisfaction and handle inquiries. Ideal candidates should have a diploma and 2-3 years of experience in a similar role, demonstrating a positive attitude and professional communication skills.

Qualifications

• 2 – 3 years of experience in customer service.
• Ability to maintain a positive and professional attitude toward customers.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Process orders and requests efficiently.
• Ensure customer satisfaction and provide support.

Education

Diploma or professional certification

Job description

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Communicating with customer through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Coordinating installation and repair jobs with technicians.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Diploma or professional certification
• Requires 2 – 3 years of experience