Sales Co Ordinator/ Customer Services Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading trading and distribution organization in Singapore is seeking a Customer Service Executive. This role involves delivering excellent customer experiences, managing enquiries, and supporting sales order management processes. The ideal candidate has 2-3 years’ experience, strong communication skills, and proficiency in Microsoft Excel. Interested candidates should submit their resumes in MS Word format.

Qualifications

• 2-3 years of experience in order processing and customer relationship management.
• Experienced in managing customer enquiries via email and phone.
• Able to start work on short notice is an advantage.

Responsibilities

• Provide quality customer service support via email and phone.
• Manage customer enquiries efficiently and escalate issues when necessary.
• Handle end-to-end sales order management.

Skills

Customer-focused

Strong communication skills

Interpersonal skills

Proactivity

Detail-oriented

Education

Diploma in any field

Tools

Microsoft Excel

SAP

Job description

Customer Service Executive (Order Management)

We are partnering with a leading organisation in the trading and distribution industry to hire a Customer Service Executive who is passionate about delivering excellent customer experiences and supporting smooth order fulfilment processes.

Responsibilities

• Provide quality customer service support via email and phone, ensuring prompt and professional responses.

• Manage customer enquiries efficiently and escalate issues when necessary for timely resolution.

• Handle end-to-end sales order management, including stock allocation and delivery arrangements.

• Build and maintain close communication with customers through regular meetings and follow-ups.

• Collaborate with internal teams to ensure seamless order processing and issue resolution.

• Support problem-solving initiatives and provide value-added service to customers.

• Extract and compile data for monthly reporting and analysis.

• Recommend and promote new products to existing customers to strengthen relationships and drive growth.

• Perform other ad hoc tasks or projects as assigned.

Requirements

• Minimum Diploma in any field.

• 2–3 years of experience in order processing, delivery coordination, and customer relationship management.

• Customer-focused with strong communication and interpersonal skills.

• Experienced in managing customer enquiries and claims via email and phone.

• Proactive, detail-oriented, and able to work independently as well as in a team.

• Proficient in Microsoft Excel (VLOOKUP, Pivot Table, simple formulas).

• Experience with SAP is an advantage.

• Able to start work on short notice will be an added advantage.

Submit your resume in MS Word format to [e-mail]

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.