SALES ASSOCIATES

C&OL SLEEP SPA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is seeking dynamic Sales Associates to manage store operations and drive sales for Hästens beds. The role requires a positive attitude, strong customer engagement skills, and a passion for the brand. Candidates should be able to educate customers on products, maintain an orderly showroom, and handle sales transactions efficiently, including the use of Salesforce. This is a fantastic opportunity to be part of a vibrant retail environment that emphasizes exceptional customer service.

Qualifications

• Ability to manage day-to-day retail operations and generate sales.
• Strong interpersonal skills to build relationships with clients.
• Knowledge of Hästens products and sleep advice.

Responsibilities

• Manage day-to-day retail operations including housekeeping.
• Approach customers with a friendly presence and positive attitude.
• Generate new leads and engage trade professionals.
• Maintain an orderly sales floor and assist with inventory.

Skills

Customer engagement

Sales transaction handling

Product knowledge about beds

Networking

Tools

Salesforce CRM

POS System

Job description

JobDescription

Sales Associates

This position will report to the Store Manager/Retail Manager.

• Duties & Responsibilities:·Manage day-to-day retail and store operations including housekeeping.·Generate consistent monthly sales and aim to exceed goals.·Embody a passion for Hästens and its heritage.·Attract new business by being a genuinely engaging brand ambassador.·Establish yourself as the "go-to" person for beds and sleeping advice.
• Customer Service Responsibilities·Approach customers with a friendly, open, and approachable presence.·Display a positive attitude when interacting with co‑workers and customers.·Build a solid working relationship with all clients to encourage repeat purchases.·Become an expert on Hästens Beds (i.e. history, products, usage, and performance).·Provide an elevated level of service by actively engaging and educating customers on sleep during the selling process.·Actively communicate and maintain after‑sale service support for all owners of Hästens Beds.

• Sales Generation·Generate new leads outside of store through networking and cross‑branding collaboration.·Scout, engage, introduce and register interior designers, architects & other trade professionals to the Hästens IDP program.·Use Salesforce CRM & POS to communicate daily with "leads" and "accounts".·Log client "activities" daily in Salesforce
  Review all order confirmations to ensure accuracy.·Coordinate timely deliveries of all sales orders.·Effectively handle high‑volume sales transactions and serve multiple customers as needed.·Adequately operate POS System (Salesforce) using various functions such as cash and credit card transactions, shipping and inventory checks.·Exercise proper cash handling techniques to avoid overages and shortages; assist managers in investigating discrepancies and comply with all legal requirements for payment processing.·Assist with general operations, opening, and closing duties.·Processing Sale and Purchase Orders.
• Showroom Duties·Maintain an orderly sales floor through daily cleaning and straightening of merchandise and fixtures while placing the needs of customers first.·Steam/iron and straighten bed linens and restock sales fixtures as needed.·Assist with inventory transfers within a specific inventory category and complete inventory spot checks as needed.·Ad hoc duties as assigned by the Store Manager/Retail Manager.