Sales Associate (KENZO)

LVMH; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury retail brand in Singapore is seeking a Sales Associate to create a premium customer shopping experience through exceptional service. The ideal candidate will have at least 1 year of retail experience, preferably in luxury fashion. You will be responsible for achieving sales targets and building relationships with clients while maintaining store operations. Joining this role offers a chance to thrive in an exciting luxury market environment.

Qualifications

• Minimum 1 year of retail sales experience will be an added advantage.
• Good understanding of luxury market and practices.
• Motivated and driven.

Responsibilities

• Meet/Exceed individual and store sales targets.
• Provide exceptional customer care.
• Maintain client books to retain actual clients.

Skills

Good communication skills

Customer service skills

Sales skills

Team player

Job description

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

• Meet/Exceed individual and store sales targets
• Achieve all KPIs and CRM requirements
• Focus on cross, up‑selling and have strong “matchmaking” skills for all product categories
• Provide exceptional customer care
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
• Maintain client books to retain actual clients and detect new potential clients
• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty
• Good team management
• Maintain an open, positive and constructive communication with team members
• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
• Assist with refilling, unpacking, packing and sorting of stocks
• Provide support in visual display of merchandise
• Maintain visual standards under the direction of VM department
• Lead/Provide support in store projects/back office procedures
• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines
• Be vigilant about store security and loss prevention
• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage
• Ready‑to‑Wear (RTW) and/or luxury fashion experience will be an added advantage
• Good understanding of luxury market and practices
• Good communications and interpersonal skills
• Good team player
• Motivated and driven
• Good customer service and selling skills
• Good in mix and match on Ready‑to‑Wear (RTW)