Sales Assistant / Sales Support

Calmic Hardware Trading Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic hardware trading company in Singapore is seeking a Customer Service & Sales Support Executive. The role includes handling customer inquiries, generating quotations and invoices, and maintaining customer relationships. Candidates should possess at least an 'O' Level qualification, have strong communication skills, and be proficient in English and Mandarin. This position offers a supportive work environment with opportunities for growth.

Benefits

Supportive work environment

5-day work week

Career development opportunities

Qualifications

• Education requirement is at least an ‘O’ Level or N-Level certificate.
• Experience in hardware or customer service is advantageous.
• Proficiency in English and Mandarin is necessary.

Responsibilities

• Handle customer inquiries via email.
• Prepare and send quotations for customers.
• Maintain strong customer relationships.
• Generate and manage quotations and invoices.
• Assist in upselling products.
• Place stock orders and coordinate deliveries.
• Prepare and maintain sales reports.

Skills

Strong communication skills

Interpersonal skills

Basic knowledge of Microsoft Excel

Problem-solving ability

Organizational skills

Time management skills

Confidence in sales

Education

'O' Level or N-Level certificate

Diploma from a Polytechnic or ITE

Job description

Join Our Growing Team! Customer Service & Sales Support Executive Jalan Besar Area | 5-Day Work Week

Are you enthusiastic, proactive, and customer‑focused? We’re looking for a Customer Service & Sales Support Executive to join our dynamic team. If you’re experienced from a Polytechnic, this is a great opportunity to kickstart or grow your career in a supportive environment.

What You’ll Enjoy:

• Supportive Work Environment – Join a positive, team‑oriented workplace with a great boss and friendly colleagues.

• Work‑Life Balance – Enjoy a 5‑day work week (Monday to Friday) with your weekends free.

• Career Growth & Benefits – Gain access to career development opportunities and competitive staff benefits.

Your Key Responsibilities:

Customer Service

• Handle customer inquiries via email, offering accurate product information and helpful recommendations.

• Prepare and send quotations based on customer requirements.

• Maintain strong customer relationships to drive retention and satisfaction.

• Gather and relay customer feedback to improve service and sales performance.

Sales Support

• Generate and manage quotations, delivery orders (DOs), and invoices.

• Assist in upselling and cross‑selling suitable products.

• Follow up with customers to close sales and ensure smooth transactions.

• Coordinate with the sales and finance teams on order fulfillment and payments.

• Support any ad hoc duties assigned by management.

Stock Management

• Place stock orders and coordinate timely deliveries.

• Assist with receiving, unpacking, and organizing stock.

Administrative Tasks

• Prepare and maintain accurate sales reports and documentation.

Team Collaboration

• Work closely with team members to ensure seamless daily operations.

• Report issues or challenges to your supervisor promptly.

Minimum Qualifications & Skills

• Education: At least an ‘O’ Level or N‑Level certificate. Diploma from a Polytechnic or ITE is a plus.

• Experience: Experience in hardware, retail, or customer service is an advantage but not a must.

• Language: Proficiency in English and Mandarin to communicate with a diverse customer base.

• Skills: Strong communication and interpersonal skills.

• Basic knowledge of Microsoft Excel, Word, and email platforms.

• Customer‑first mindset with problem‑solving ability.

• Team player with a willingness to learn.

• Good organizational and time management skills.

• Confidence in sales‑related activities like upselling and cross‑selling.

Ready to Apply?

If you’re excited to be part of a friendly and growing team, send us your resume today! We look forward to meeting you.