Sales Assistant (Kelantan)

Ninja Van; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated customer service representative to ensure customer satisfaction and assist with operations. Candidates should have experience in retail, be fluent in English and Bahasa Malaysia, and possess strong problem-solving skills. This role offers an opportunity to thrive in a fast-paced environment. Own transportation is required.

Qualifications

• More than 1 year of experience working in retail stores.
• Professional fluency in English and Bahasa Malaysia; Mandarin is an added advantage.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Own transportation required.

Responsibilities

• Accountable for customer satisfaction.
• Assist in gathering sales leads and closing prospects.
• Use Ninja software to execute operations.

Skills

Customer service skills

Team collaboration

Problem-solving

Strategic thinking

Effective verbal communication

Education

SPM

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Followbestpracticeseffectively,asdeterminedbytheNinjaManagement.
• Bea teamplayer in theteam, to workeffectively with peers.
• Effectivelycommunicate feedbackand improvementsto the Area Supervisor.
• Communicateand work effectively withother teams to produce thebest possible outcome forthe company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospect.
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimumqualifications:SPM,withrelevantindustryexperience.
• Workexperience:Morethan1yearsofexperienceworkinginretailstores.
• ProfessionalfluencyinEnglish&BahasaMalaysia;Mandarinisanaddedadvantage.
• Proven success inbeing a team memberof a fullyfunctional team.
• Hands-onworkexperiencewithaproventrackrecordinreachingandexceedinggoals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurialenvironment; solve complex problems, and develop creative solutions.
• Effectiveverbalcommunication,withtheabilitytoserveawiderangeofcustomers.
• Owntransportationrequired.

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