sales assistant

SAI SAI IMPEX PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is seeking a Shop Sales Assistant to create a positive shopping experience. The candidate will greet and assist customers, provide product recommendations, handle transactions, and maintain store organization. Responsibilities include restocking shelves, organizing displays, and addressing customer inquiries or complaints. Strong communication skills and product knowledge are essential for success in this role. This position offers a dynamic environment with opportunities for personal growth.

Responsibilities

• Welcome and engage customers entering the store.
• Help customers find products and answer questions about features/benefits.
• Handle sales transactions and process returns.
• Restock shelves and ensure products are fully stocked.
• Monitor inventory levels.

Job description

A Shop Sales Assistant’s main duties involve creating a positive customer experience by greeting shoppers, understanding their needs, recommending products, and processing sales/returns at the POS system. They also keep the store running smoothly by restocking shelves, organizing displays, maintaining cleanliness, handling new inventory, and resolving issues.

Customer Service & Sales

• Welcome and engage customers entering the store.
• Help customers find products and answer questions about features/benefits.
• Provide product recommendations and advise on promotions.
• Handle sales transactions (cash, card, digital) and process returns.
• Address customer complaints or escalate complex issues.

Store Operations & Merchandising

• Keep the sales floor clean, tidy, and organized.
• Restock shelves and ensure products are fully stocked.
• Create and maintain attractive product displays (visual merchandising).
• Receive, unload, and organize new deliveries.
• Monitor inventory levels.

Product Knowledge & Policies

• Stay updated on new products, promotions, and store policies.
• Explain store loyalty programs and sales policies to customers.