Sales and Retention Consultant

HSBC; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Sales and Retention Consultant to enhance customer relations and provide exceptional service. The ideal candidate will be self-motivated, customer-oriented, and possess basic computing skills. Experience in sales is a plus but not essential. This role offers an opportunity to grow within a supportive team focused on professional development.

Qualifications

• Highly motivated individuals who are target-driven and disciplined.
• Possesses initiative and able to work independently.
• Pleasant, optimistic and able to build rapport with customers quickly.

Responsibilities

• Provide best possible service levels and customer relations in a timely manner.
• Understand customer needs and identify solutions through necessary research.
• Maintain customer information and updates records for existing and prospective clients.

Skills

Target-driven

Customer rapport building

Motivation

Basic computing skills

Tools

Microsoft Word

Excel

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as aSales and Retention Consultant.

• Provide best possible service levels and customer relations in a timely manner
• Understand customer needs and identify solutions through necessary research and available resources
• Support in communicating financial solutions, features, and benefits, to customer by adhering to established standards and procedures
• Maintain customer information and updates records and database for both existing and prospective client
• Perform the routine task under moderate degree of supervision
• Act as an informal resource for colleagues with less experience
• Ensure individual key performance indicators are achieved

Qualifications

• Highly motivated individuals who are target-driven and disciplined
• Possesses initiative and able to work independently
• Pleasant, optimistic and able to build rapport with customers quickly
• Basic computing skills like Microsoft word, Excel etc
• Prior sales experience would be advantageous but not essential

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.