Sales and Marketing Executive (Paya Lebar) - SS10

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail jewelry company in Singapore is seeking a Retail Sales and Marketing Executive to engage customers both in-store and online. Responsibilities include promoting jewelry products, managing inventory, creating marketing content, and achieving sales targets. Candidates should have a diploma or degree in a related field and possess experience in customer service or digital marketing. Knowledge of Adobe Creative Suite and trends in social media is essential. The working hours are structured, and the role involves collaboration with various teams.

Qualifications

• 1-2 years of customer service or digital marketing experience, preferably in retail or jewelry.
• Ability to work weekends and public holidays.
• Creative and knowledgeable about social media trends.

Responsibilities

• Promote jewelry products to walk-in and online customers.
• Respond promptly to inquiries and attend to queries in-store and online.
• Achieve monthly sales targets and provide after-sales service.
• Conduct daily stock counts and manage inventory.
• Collaborate with marketing team for campaign development.

Skills

Customer service experience

Digital marketing knowledge

Social media trends awareness

Knowledge of Adobe Creative Suite

E-commerce processes

Education

Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, or Media

Tools

Adobe Creative Suite

Capcut

Job description

• Retail Sales and Marketing Executive
• Work Location: Near Paya Lebar MRT Station
• Working Day: Work 5 days per week (1 weekday the shop is closed, 1 off day depending on the duty roster, on a weekday)
• Working Hours: 10am - 7.30pm
• Basic Salary: $ 2200 - $ 2400 + Commission, up to $ 3000 ＋＋ (Commission is based on team performance)

Job Requirements

• Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, Media, or a related field
• 1 - 2 years of customer service and / or digital marketing experience; retail or jewelry experience is an advantage
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools)
• Familiarity with e-commerce processes and platforms is advantageous
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry
• Ability to work weekends and public holidays

Job Responsibilities

A) Sales & Customer Engagement

• Prospect and promote Jewellery products and services to walk-in customers and online platform users
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, Inbound calls)
• Attend to customers' queries in-store and online
• To achieve monthly sales targets
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes
• Handle complaints and feedback professionally and competently

B) Inventory & Operations Management

• Conduct daily stock counts and manage accurate inventory levels
• Support merchandise transfer, stock take, and inventory counts
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes

C) Marketing & Content Creation

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies
• Monitor and analyze social media / digital analytics to recommend new strategies for improved performance

D) Team Collaboration

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes