Sales and Marketing Executive

GOLD AND DOLLAR SHOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail jewelry company in Singapore is seeking a Sales and Marketing Specialist to drive customer engagement and support marketing initiatives. Responsibilities include promoting products, managing inventory, and creating social media content. The ideal candidate has a relevant degree, experience in customer service or digital marketing, and is creative with strong interpersonal skills. This role offers an opportunity to develop campaigns that boost sales across channels.

Qualifications

• 1-2 years of customer service and/or digital marketing experience.
• Service-oriented mindset with excellent interpersonal skills.
• Familiarity with e-commerce processes and platforms.

Responsibilities

• Promote jewelry products and services to customers.
• Conduct daily stock counts and manage inventory levels.
• Create engaging social media content and campaigns.
• Collaborate with the operations team on promotional activities.

Skills

Customer service

Digital marketing

Adobe Creative Suite

Social media engagement

Photography and videography

Education

Diploma/Bachelor’s Degree in Marketing or related field

Tools

Adobe Photoshop

Capcut

Job description

Job Responsibilities

• Sales & Customer Engagement
  • Prospect and promote jewelry products and services to walk-in customers and online platform users.
  • Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).
  • Attend to customers’ queries in-store and online.
  • Be self-motivated and driven to achieve monthly sales targets.
  • Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
  • Handle complaints and feedback professionally and competently.
• Inventory & Operations Management
  • Conduct daily stock counts and manage accurate inventory levels.
  • Support merchandise transfer, stock take, and inventory counts.
  • Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.
• Marketing & Content Creation
  • Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.
  • Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.
  • Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.
  • Monitor and analyze social media/digital analytics to recommend new strategies for improved performance.
• Team Collaboration
  • Collaborate with the operations team to ensure seamless execution of campaigns and promotions.
  • Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.
  • Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field.
• 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.
• Service-oriented mindset with excellent interpersonal skills.
• Self-driven, dynamic, energetic, and positive, with a strong focus on achieving targets.
• Familiarity with e-commerce processes and platforms is advantageous.
• Creative and up-to-date with social media trends, especially in the gold and jewelry industry.