Sales Administrator

ComfortDelGro Engineering; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transportation company in Singapore is seeking an EV Sales Specialist to enhance customer experience post-sale. You will coordinate after-sales services, address inquiries, maintain documentation, and support the sales team. Ideal candidates possess strong communication and organizational skills, along with a diploma or degree in related fields. Experience in automotive or customer service roles is an advantage. This role offers opportunities for professional growth in a collaborative environment.

Qualifications

• Experience in automotive, EV, or customer service-related roles is a plus but not a must.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customers and internal departments for post-sales onboarding.
• Assist customers with appointment bookings and product-related troubleshooting.
• Coordinate with service centers, technical teams, and suppliers to resolve customer issues.
• Prepare sales agreements and ensure compliance with policies.
• Maintain an organized database of sales transactions.

Skills

Excellent communication

Problem-solving skills

Organizational skills

Interpersonal abilities

Teamwork

Education

Diploma/Degree in Business, Sales, Administration, or related fields

Tools

MS Office

CRM software

Job description

Job Scope & Description

The EV Sales Specialist (Administration Support) plays a key role in ensuring a smooth and efficient customer experience after the sales process. This position supports the sales team by handling after-sales services, customer inquiries, documentation, and administrative tasks. The role requires excellent coordination, communication, and problem‑solving skills to enhance customer satisfaction and support business growth.

Key Responsibilities

• Act as the main point of contact for customers and internal departments for post‑sales onboarding, addressing inquiries, concerns, and service requests.
• Assist customers with appointment bookings and product‑related troubleshooting.
• Coordinate with customer service centers, technical teams, and suppliers to ensure timely resolution of customer issues.
• Track site performance vs budgeted.
• Prepare sales agreements, quotations, and other necessary documents.
• Ensure compliance with regulatory and company policies in documentation and processing.
• Maintain an organized database of sales transactions and customer information.

Customer Relationship Management (CRM)

• Follow up with customers post‑purchase to ensure satisfaction and encourage repeat business.
• Conduct customer feedback surveys and compile reports for sales and service improvement.
• Support the implementation of loyalty programs and customer retention strategies.

Coordination & Team Support

• Work closely with the sales team to ensure a seamless customer handover process.
• Support marketing initiatives related to after‑sales promotions and campaigns.

Reporting & Analysis

• Monitor sales support metrics and identify areas for process improvements.

Requirements

• Diploma/Degree in Business, Sales, Administration, or related fields.
• Experience in automotive, EV, or customer service‑related roles is a plus but not a must.
• Can do attitude and great teamwork.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work in a fast‑paced environment.