Sales Administrator

CDG ENGIE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading energy firm in Singapore is seeking an EV Sales Specialist. This role involves providing vital support to the sales team post-purchase, from customer inquiries to documentation. The ideal candidate will have strong communication skills, attention to detail, and proficiency in CRM software. Join us to enhance customer experiences and support business growth in the EV sector.

Qualifications

• Experience in automotive, EV, or customer service-related roles is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.

Responsibilities

• Act as the main contact for customers for post-sales onboarding.
• Prepare sales agreements and ensure compliance with policies.
• Follow up with customers post-purchase to ensure satisfaction.
• Generate after-sales performance reports for management.
• Coordinate with sales team for smooth customer handovers.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Customer service orientation

Ability to multitask

Education

Diploma/Degree in Business, Sales, or Administration

Tools

MS Office

CRM software

Job description

Overview

The EV Sales Specialist ( Administration Support) plays a key role in ensuring a smooth and efficient customer experience after the sales process. This position supports the sales team by handling after-sales services, customer inquiries, documentation, and administrative tasks. The role requires excellent coordination, communication, and problem-solving skills to enhance customer satisfaction and support business growth.

Key Responsibilities

1. Sales, After-Sales Support
   • Act as the main point of contact for customers and internal departments for post-sales onboarding, addressing inquiries, concerns, and service requests.
   • Assist customers with appointment bookings, and product-related troubleshooting.
   • Coordinate with customer service centers, technical teams, and suppliers to ensure timely resolution of customer issues.
   • Track site performance vs budgeted
2. Sales Administration & Documentation
   • Prepare sales agreements, quotations, and other necessary documents.
   • Ensure compliance with regulatory and company policies in documentation and processing.
   • Maintain an organized database of sales transactions and customer information.
3. Customer Relationship Management (CRM)
   • Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
   • Conduct customer feedback surveys and compile reports for sales and service improvement.
   • Support the implementation of loyalty programs and customer retention strategies.
4. Coordination & Team Support
   • Work closely with the sales team to ensure a seamless customer handover process.
   • Support marketing initiatives related to after-sales promotions and campaigns.
5. Reporting & Analysis
   • Generate after-sales performance reports for management review.
   • Monitor sales support metrics and identify areas for process improvements.

Requirements

• Diploma/Degree in Business, Sales, Administration, or related fields.
• Experience in automotive, EV, or customer service-related roles is a plus but not a must
• Can do attitude and great teamwork.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.